https // Tracking : Tracking | UPS – United States

https // Tracking : Tracking | UPS – United States

Tracking your parcel on at will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.

UPS Ground parcels are generally delivered at any time on Monday to Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

While ground parcels can’t be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.

Generally, UPS drivers can deliver as late as 7 p.m. During the festive season, our drivers may deliver even later.

If we are unable to deliver a parcel that shows a status of ‘out for delivery’, we’ll try another delivery on the next business day.

Woman in street looking at phone

My shipment says it’s been delivered, but I can’t find it. Where is it?

Your driver will try to leave your parcel out of plain sight to protect it. Check exterior doors or other places where your parcel could’ve been placed, like the porch, back patio or garage. Also check with anyone who may have collected your parcel, like a neighbour. If you still can’t find it and it shows delivered, please log a complaint through Claim Support.

What Does My Tracking Status Mean?

Each time your parcel is scanned, shipment movement information is captured. Here’s a list of what those common statuses you’re seeing mean.

Label Created

We’ve received the shipment details and billing information from the sender of the shipment. Once we have possession of the shipment and have it moving within our network, the status will be updated.

Shipped/On the Way

We’ve received the shipment, it’s moving through our network and it now has a scheduled delivery date. Shipments can stay in this status until they are out for final delivery. Keep in mind, if shipments are travelling long distances, they probably won’t be scanned again until they reach their destination hub.

Out for Delivery

The local UPS facility has received the shipment and they’ve dispatched it to a driver for its final delivery. Unless the sender has elected for a time-definite delivery service, parcels are typically delivered between 9 a.m. and 7 p.m. (occasionally later) to residences, and by close of business for a commercial address.


We’ve delivered the shipment to its final destination, with a timestamp of the delivery recorded. If the shipment doesn’t require a signature, our driver will try to find a safe place to leave the shipment to keep it out of plain sight or harmful weather. This may include a front porch, side door, back porch or garage area, among others.

Delivered to a UPS Access Point location

A selected UPS Access Point location has received the shipment and it’s ready to be picked up at the receiver’s convenience.


The shipment is in the UPS network, but there was an unexpected error that may result in a change in the scheduled delivery date. The reason for the exception will be noted in the Shipment Progress section of the Tracking Detail page. When the delivery date changes, the tracking status will show the new date.