https //srd.sassa.gov.za /sc19/application | How to Use the Portal

The link srd.sassa.gov.za is the official portal for the Social Relief of Distress (SRD) Grant, often referred to as the R370 (formerly R350) grant, managed by the South African Social Security Agency (SASSA).

As of early 2026, the grant remains active. Here is how to use that link and what the “SC19” extension typically refers to:

1. How to Use the Portal

If you are visiting srd.sassa.gov.za/sc19/application, you can perform the following actions:

• New Application: Click the button for “South African ID Holders” or “Asylum Seekers” to start a new claim.

• Status Check: Scroll down to the “Application Status” section. You will need your South African ID number and the mobile phone number you used during registration to see if your payment for the current month is approved.

• Re-application: If your circumstances have changed or your previous application expired, you can use this portal to renew your request.

2. What does “SC19” mean?

The “SC19” in the URL is a technical sub-directory for the Special COVID-19 Social Relief of Distress system. While the “COVID-19” emergency has passed, SASSA continues to use this specific web architecture to process the current version of the grant.

• SC19: Standard application/status for South African citizens and permanent residents.

• SC19B: Specifically used for Asylum Seekers and Special Permit Holders (as per a 2020 court order).

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3. Troubleshooting Common Issues

• Request Failed / Status 500: The SASSA website often experiences high traffic during the last week of the month when payment dates are announced. If the page doesn’t load, try again early in the morning or late at night.

• Pending Status: This means SASSA is still verifying your details against databases like SARS (Tax), UIF (Unemployment), and NSFAS (Student aid).

• Declined: If your status says “Declined,” the portal will provide a reason (e.g., “Alternative Income Source”). You have 90 days to lodge an appeal via the SRD Appeals Website.

Official Contact Information

If the website is not working, you can check your status through these alternative channels:

• WhatsApp: 082 046 8553

• USSD: Dial *134*7737# from your phone.

• Toll-Free Call Centre: 0800 60 10 11

Important Safety Warning: SASSA will never ask for your bank PIN or CVV number. Only provide your banking details (Account Number and Branch Code) directly through the secure srd.sassa.gov.za portal.