https //passwordreset.microsoft online.com : Resend a user’s password Microsoft Online

https //passwordreset.microsoft online.com : Resend a user’s password Microsoft Online

Problem

A user or admin forgot his or her password and can’t sign in to Office 365, Microsoft Azure, or Microsoft Intune.

Solution

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To fix this issue, do one of the following:

  • Try to reset your own password by using the Self-Service Password Reset wizard:
    • If you’re using a work or school account, go to https://passwordreset.microsoftonline.com.
    • If you’re using a Microsoft account, go to https://account.live.com/ResetPassword.aspx.

    If the admin turned on the capability to let you to reset your own password, you will be able to reset your own password. Otherwise, the password reset form gives you the option to contact your admin.

  • If you’re an admin and you want to enable password reset for your users, see Quickstart: Self-service password reset.
  • If you’re an admin, you can try to reset your own password if you had already set up an alternate email address and a mobile phone number.
  • If you’re an admin and your company has more than one admin, ask another admin to reset your password.

 Note

  • You can use the Self-Service Password Reset wizard to contact Support when self-service password reset fails. You may need to wait a few seconds before the link to contact Support appears
  • When you submit your request to Support, include your name, telephone number and email address so that Support knows how to contact you

Resend a user’s password – Admin Help

This article explains how to resend the notification email to a new user in Office 365. This can happen when you create a new user and they don’t get an email with their new password. You do this by resetting the user’s password.

Before you begin

This article is for people who set password expiration policy for a business, school, or nonprofit. To complete these steps, you need to sign in with your Microsoft 365 admin account. [What’s an admin account?](Overview of the Microsoft 365 admin center](../admin-overview/admin-center-overview.md).

You must be an global admin or password administrator to perform these steps.

Resend user password

  1. In the admin center, go to the Users > Active users page.
  2. On the Active users page, select the user and then select Reset password.
  3. Follow the instructions on the Reset password page to auto-generate a new password for the user or create one for them, and then select Reset.
  4. Enter an email address the user can get to so they receive the new password, and follow up with them to make sure they got it.

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Reset passwords

  1. When a user requests a new password, you’ll receive a password reset request in email. To reset the password, open the app launcher and select Admin.
  2. In the Microsoft 365 admin center, select UsersActive users, and then select the key icon next to the user who requested the reset.
  3. Select Auto-generate password to have a random password automatically created.
  4. Select Reset.

Steps: Reset a business password for a user

  1. In the admin center, go to the Users > Active users page.
  2. On the Active users page, select the user and then select Reset password.
  3. Follow the instructions on the Reset password page to auto-generate a new password for the user or create one for them, and then select Reset.
  4. Enter an email address the user can get to so they receive the new password, and follow up with them to make sure they got it.

Reset my admin password

Use these steps if you forgot your password but you’re able to sign in to Microsoft 365 because, for example, your password is saved in your browser:

  1. Select your name (icon) in upper right corner > My Account > Personal Info.
  2. Under Contact details, double-check that your Alternate email is accurate and that you’ve provided a mobile phone number. If not, change them now.
  3. Sign out: select your name in the upper right corner > Sign out.
  4. Now sign in again: type your user name > Next > and then select Forgot password.
  5. Follow the steps in the wizard to reset your password. It uses your alternate contact info to verify you’re the right person to reset your password.

If you forgot your password and can’t sign in:

  • Ask another global admin in your business to reset your password for you.
  • Make sure you’ve provided alternate contact information, including a mobile phone number.
  • Or, call Microsoft Support.

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