https //passwordreset.microsoft online.com : Resend a user’s password Microsoft Online
There are two main scenarios where you might need to resend a user’s password in Microsoft Online:
1. You are an administrator:
If you’re an administrator for your organization’s Microsoft 365 or Azure Active Directory tenant, you can reset a user’s password and send them the new password via email.
Here’s how
• Go to the Microsoft 365 admin center: Log in to the admin center with your administrator credentials.
• Navigate to Users: Go to the “Users” section and select “Active users.” Select the user: Find the user whose password needs to be reset and select their name.
• Reset the password: Choose the option to reset the password. You can either let the system generate a new password automatically or create one yourself.
• Send the password: Make sure the option to send the password to the user’s email is selected. Click “Reset password” to complete the process.
2. You are a user who forgot your password:
If you’re a user who has forgotten your password, you can usually reset it yourself through the self-service password reset process. Here’s how:
- Go to the Microsoft Online Password Reset page: Visit the password reset page at https://passwordreset.microsoftonline.com/.
- Enter your username: Type in your work or school email address or username.
- Follow the prompts: You’ll be asked to verify your identity through methods like security questions, a phone number, or an alternate email address.
- Reset your password: Once you’ve verified your identity, you’ll be able to create a new password.
Problem
A user or admin forgot his or her password and can’t sign in to Office 365, Microsoft Azure, or Microsoft Intune.
Solution
To fix this issue, do one of the following:
- Try to reset your own password by using the Self-Service Password Reset wizard:
- If you’re using a work or school account, go to https://passwordreset.microsoftonline.com.
- If you’re using a Microsoft account, go to https://account.live.com/ResetPassword.aspx.
If the admin turned on the capability to let you to reset your own password, you will be able to reset your own password. Otherwise, the password reset form gives you the option to contact your admin.
- If you’re an admin and you want to enable password reset for your users, see Quickstart: Self-service password reset.
- If you’re an admin, you can try to reset your own password if you had already set up an alternate email address and a mobile phone number.
- If you’re an admin and your company has more than one admin, ask another admin to reset your password.
Note
- You can use the Self-Service Password Reset wizard to contact Support when self-service password reset fails. You may need to wait a few seconds before the link to contact Support appears
- When you submit your request to Support, include your name, telephone number and email address so that Support knows how to contact you
Resend a user’s password – Admin Help
This article explains how to resend the notification email to a new user in Office 365. This can happen when you create a new user and they don’t get an email with their new password. You do this by resetting the user’s password.
Before you begin
This article is for people who set password expiration policy for a business, school, or nonprofit. To complete these steps, you need to sign in with your Microsoft 365 admin account. [What’s an admin account?](Overview of the Microsoft 365 admin center](../admin-overview/admin-center-overview.md).
You must be an global admin or password administrator to perform these steps.
Resend user password
- In the admin center, go to the Users > Active users page.
- On the Active users page, select the user and then select Reset password.
- Follow the instructions on the Reset password page to auto-generate a new password for the user or create one for them, and then select Reset.
- Enter an email address the user can get to so they receive the new password, and follow up with them to make sure they got it.
Reset passwords
- When a user requests a new password, you’ll receive a password reset request in email. To reset the password, open the app launcher and select Admin.
- In the Microsoft 365 admin center, select Users, Active users, and then select the key icon next to the user who requested the reset.
- Select Auto-generate password to have a random password automatically created.
- Select Reset.
Steps: Reset a business password for a user
- In the admin center, go to the Users > Active users page.
- On the Active users page, select the user and then select Reset password.
- Follow the instructions on the Reset password page to auto-generate a new password for the user or create one for them, and then select Reset.
- Enter an email address the user can get to so they receive the new password, and follow up with them to make sure they got it.
Reset my admin password
Use these steps if you forgot your password but you’re able to sign in to Microsoft 365 because, for example, your password is saved in your browser:
- Select your name (icon) in upper right corner > My Account > Personal Info.
- Under Contact details, double-check that your Alternate email is accurate and that you’ve provided a mobile phone number. If not, change them now.
- Sign out: select your name in the upper right corner > Sign out.
- Now sign in again: type your user name > Next > and then select Forgot password.
- Follow the steps in the wizard to reset your password. It uses your alternate contact info to verify you’re the right person to reset your password.
If you forgot your password and can’t sign in:
- Ask another global admin in your business to reset your password for you
- Make sure you’ve provided alternate contact information, including a mobile phone number
- Or, call Microsoft Support.
