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Save on hundreds of Over-the-Counter (OTC) items: ordering is easy and you’ll have free delivery right to your door. See the full list of items and how to order using our OTC mail order catalog.

As a member of Mass Advantage, you have an Over-the-Counter (OTC) benefit every quarter. This benefit allows you to get OTC products you may need.

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Simply order online at MassAdvantageOTC.com, use the mobile app, call Monday – Friday from 8:00 a.m.- 11:00 p.m. EST (855)-243-1180 (TTY: 711).

You may place your order by mailing in the order form to the OTC Servicing Center, PO Box 526266, Miami, FL 33152-9819.

As a member of Mass Advantage, you have an Over-the-Counter (OTC) benefit every quarter. This benefit allows you to get OTC products you may need. Simply order online, use the mobile app, call Monday-Friday from 8 a.m. to 11 p.m. EST 1-855- 243-1180 (TTY: 711), or mail your completed order form. Your order will be shipped directly to your door

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HOW TO ORDER

Online

You may place an order online using your Mass Advantage OTC website at www.MassAdvantageOTC.com. Remember to save your username and password to order again during your next benefit period.

Mobile App

You can place orders and manage your account from the convenience of your mobile phone (Apple and Android). To get started, just download the OTC-Anywhere mobile application. Similar to your OTC website, the mobile application is fast, easy, and secure. There is no charge to download or use the app. Internet access is required. Data rates may apply.

Mail

You may place your order by mailing in the order form to the OTC Servicing Center, PO Box 526266, Miami, FL 33152-9819. If the end of the benefit period is approaching and you do not think your order form will be received in time, you may order online, through the mobile app, or call us.

Phone

If you have questions or would like to place your order over the phone, OTC advocates are available Monday through Friday from 8 a.m. to 11 p.m., ET at 1-855-243-1180 (TTY: 711). Please have your item number ready when you call.

Over-the-Counter (OTC) Benefit Catalog

„ Benefit amount is applied at the beginning of every quarter. (January, April, July, October) You must use your full benefit amount in one order. Unused benefits will carry over into the next quarter but not the next year.

„ Your order total may not exceed your benefit amount. Cash, checks, credit cards or money orders are not accepted under this OTC benefit.

„ Your order total will be applied to the benefit period in which the order is received.

„ OTC products are intended for member use only to help with a health or medical need. Mass Advantage Health Plan prohibits the use of this benefit to order OTC items for family members and friends.

„ The products are personal. For this reason, we don’t allow returns or exchanges. Please call within 60 days of placing your order if:

„ You haven’t received your order.

„ You received a defective or damaged item.

„ Items in the OTC catalog occasionally change during the year. For the most up-to-date listing of OTC products available, go to www.MassAdvantageOTC.com, or your OTC-Anywhere mobile application.

„ OTC items are available through home delivery only. Products may not be purchased at a local retail pharmacy, submitted for reimbursement or through any source other than the Mass Advantage OTC benefit channels listed above.

„ In the event of market shortage, we reserve the right to limit quantities.

„ All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with orendorsement by them.