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How to track the status of your unemployment claim

Alabama Department of Labor Secretary Fitzgerald Washington announced Thursday that the agency has launched a new online tool to enable claimants to see the status of their unemployment claim, tell them what the next steps are and what to expect from the department.


The tool includes the following information:

  • What is My Claim Status? Tells you whether there is a claim in the system and whether it is eligible for benefits. Allows you to find out if there are any issues stopping payment.
  • What Happens Next? Tells you exactly what you need to do to move your claim or payment to the next step.
  • When Will I Get Paid? Tells you how much you are entitled to each week. Tells you when your next payment will be made and when you can expect to see it in your bank account.
  • What Have I Already Been Paid? Shows you each of the payments that have already been paid, when the payments were made, and whether there were any deductions.
  • I need to reset my PIN. A link will allow you to reset your pin without assistance from ADOL staff.

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“We have been working constantly to come up with innovative ways to help Alabamians get the answers they need during this period of uncertainty,” Washington said.  “We hope that this tool will help people find the information they need without them having to spend hours trying to contact us.  We continue to urge patience as we are dealing with record numbers of unemployment compensation claims.”

How do I apply for unemployment in Alabama?

Unemployment is surging in Alabama as businesses across the country have been forced close because of restrictions put in place to slow the spread of the novel coronavirus.

Just last week, more than 9,000 people applied for unemployment compensation in the state, according to the Alabama Department of Labor.

Workers who lose their jobs because of COVID-19 can file for unemployment compensation in Alabama after the U.S. Department of Labor modified existing unemployment compensation rules to allow workers to file a claim.

To be eligible, you must meet one of the following requirements:

  • Those who are quarantined by a medical professional or a government agency,
  • Those who are laid off or sent home without pay for an extended period by their employer due to COVID-19 concerns,
  • Those who are diagnosed with COVID-19,
  • Or, those who are caring for an immediate family member who is diagnosed with COVID-19.

Verification of illness or quarantine may be required, and certain criteria and exceptions may apply. The department says this is subject to change.

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The typical waiting week will also be waived, and claimants will also not have to search for other work provided they take reasonable steps to preserve their ability to come back to that job when the quarantine is lifted or the illness subsides.

Workers can file for benefits online at or by calling 1-866-234-5382. Online filing is encouraged.

The requirement that a laid-off worker be “able and available” to work while receiving unemployment compensation benefits has been modified for claimants who are affected by COVID-19 in any of the situations listed above.

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