https // : Verify Your Identity Online

https // :

The North Carolina Division of Employment Security (DES) has partnered with to perform a quick, secure online identity verification service for unemployment claimants.’s online identity verification service is available 24 hours a day, 7 days a week. This step-by-step guide and this short video walks you through the steps to complete your verification. also offers identification verification by video-chat with trained and certified staff members. View the video-chat step-by-step guide on how to verify through a video call.

How to Set Up and Protect Your Account

Multiple state government agencies have partnered with to create a highly secure identity verification process that ensures you, and only you, will be able to access your unemployment benefits. In just a few short steps, you’ll create your login, secure your account, and verify your identity. Moving forward, you can use your account to access hundreds of other websites that offer as a login option. These include federal and state government agencies as well as healthcare platforms.

What You’ll Need:

1. Mobile Phone with Camera

2. Social Security Number

3. Email Address

4. Laptop or Computer (optional)

5. Photo ID (Driver’s License, Passport, Passport Card, or State ID)

Set Up Your Account

If you already have an account, you can simply sign in by clicking “Sign in to” and entering your login credentials. Otherwise, follow the steps below.


To create your account, enter an email address you can access and choose a password. Click the checkbox to accept’s terms and conditions and privacy policy. Then, click “Create account.”


Check your inbox for an email from Click the button in the email to confirm your email address. Then, return to your browser. The page will automatically move forward to the next step.

Secure Your Account Completing this step makes your account more secure

To protect your account, you’ll set up extra security called multi-factor authentication (MFA). MFA uses a one-time passcode that is sent to your phone or generated via a mobile app each time you log in.


Choose an MFA option. You can receive a passcode via text message or phone call. You can also choose one of the other listed methods which use a phone app or physical key fob to securely send the passcode.


Most people choose to send the passcode to their phone. Just enter your phone number and then check your text messages or answer the phone to receive your 6-digit passcode.


Back on your browser, enter the 6-digit passcode and click continue.


If you want, you can generate and save a recovery code. The recovery code allows you to access your account even if you don’t have the phone or device you used to set up MFA.

Verify Your Identity

Completing this process once also allows you to access other sites that offer as a sign-in option.

Proving your identity is as simple as uploading a photo of your government ID and taking a selfie. By verifying your identity through, your state unemployment agency ensures that you, and only you, are able to receive access to your unemployment benefits. At this stage, you will be reminded of biometric data collection policies and asked to consent.


Choose a document type to submit: driver’s license, state ID, passport, or passport card.


Either upload existing photos from your desktop OR type in the phone number of a cell phone that can take pictures. If you choose to take pictures with your phone, will text you a secure link that will open your phone camera.


Follow the instructions to take pictures of your ID. For a driver’s license, state ID, or passport card, remember to take a photo of the front and back. When you’re satisfied with the photos, click continue.


Follow the instructions to take a video selfie. Ensure you’re in a well-lit area. You’ll be asked to look at the colors on your phone screen while takes a short video selfie to verify that you’re really you.


The final step to verify your identity is to enter your Social Security number. Why does ask for this?

Confirm and Authorize

You’re almost there! The last step is to confirm your information and authorize to securely share your identity verification information with your state unemployment agency. will never share your information without your permission. Get Stuck Along the Way? At we have a No Identity Left Behind mission. If you get stuck along the way, we are here to help. You’ll see a screen inviting you to connect with an team member via video call who will verify your identity in moments.


Make sure that all your information is accurate and complete. If it is, check the box attesting that the information is accurate, and then click continue. If not, hit the edit buttons to make changes.


You’ll see a message saying that your identity has been successfully verified. By clicking “Allow and continue,” will be able to send your information to the agency and you will be granted access to your account.


Be the first to comment

Leave a Reply

Your email address will not be published.