https //eservices.durban.gov.za/v2/ : eThekwini Municipality eServices

https //eservices.durban.gov.za/v2/ : eThekwini Municipality eServices

eServices is a self service facility that eThekwini Municipality offers to individuals, managing agents, companies and organisations.

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You will need your ID number or Passport number (if you are a foreigner), your mobile number and email address to register. Once you have registered you can use the e-mail address and password you provided to Login and access the e-Services on the Portal

eServices offers:

  • Update account information
  • Delivery of accounts by email
  • Copy of previous accounts

Coming soon:

  • Residential Rates Rebate

eservices

How to use eServices

Follow these steps to start using eServices.

  1. Register
  2. Respond to activation email
  3. Login
  4. Update your profile
  5. Link accounts to emails

Each page in eServices has an expandable Instruction panel to help you

To register please click here to download and print the registration form. Fill in the form and fax it to +27 31 266 6054 or e-mail it to zama@ikhonokzn.co.za

NB. It is important to respond to any activation email sent by eServices

How do I register on E portal?

Registration Process
  1. Click ‘Register Yourself’ button located at right side of the Home Page.
  2. Select the user type as ‘Individual’. Click Continue.
  3. Provide the following basic details: …
  4. Click ‘Continue’
  5. Fill in the following mandatory details: …
  6. After registration, …
  7. Enter the correct OTP to complete the registration process.

Contact

Customer Care Line: 031 324 5000

Fax Number: 031 324 5111

Office Hours:

Monday to Friday: 07:30 to 16:30

Saturdays: 07:30 to 11:30

How do I check my eThekwini bill online?

Online at http://ebalance.durban.gov.za/ . This will show the amount payable on the most recent account sent to you. This will not reflect payments made after the account date. To receive your account statement via email, please register with eThekwini eServices, http://eservices.durban.gov.za/frmHome.aspx.

45 Comments

  1. Hi…no assistence at all over the past few months…trying to get bill online since mail is no longer posted…calls are not answered… struggling to pay municipal bill….located in Richards bay….flat is based in Amanzimtoti

  2. Impossible to register to receive electricity account via Email. Very poor service from metro. No account via post either.

  3. I’ve been trying to contact the contact centre for my monthly bill however there isn’t no answer since last week … it rings plays music and then cuts off … this is ridiculous because when I asked to have my bill emailed they give you all these places to go register and it doesn’t work

  4. Good day , I advised the municipality of my new email address, the person i spoke with confirmed that my email address has been changed, hence i am still receiving my utility bill at my old email address. When i tried calling it rings, music plays nd you are cut off. This is rather frustrating

  5. Same old story… Don’t receive bills in the post. Call the no 3245000 rings, music and then cuts off. Terrible useless service. Wat is this country coming to.

  6. tried calling the call center number does not exist. frustrated unable to obtain my bill. attitude is disgusting. long ques at the offices

  7. I have been trying to register so as to receive electricity account via email but not
    successful and our bill statements are no longer posted or delivered in time.Can I please be sent the registration form to download and send it back.

  8. Your services are pathetic. Registered as well but getting no email. No post on time!Then when we don’t pay on time then url complain!

  9. I need an email for the water and sanitation department of eThekwini Municipality which is active and can illicit response to my complaints since 2011

  10. My electricity bill was sent late and electricity power was cut I payment made but power not reconnected. I have phone to send bill via email phone rings with no answer

  11. Metro service is very poor, we phone several times, no answer it rings and cut off, we send emails, no response. Customer service in water department is pathetic.
    Something needs to be done regarding metro services.

  12. Our meter was taken away by metro sub-contractor because it was leaking, for 6 months we had no meter reading but Metro was billing us for 6 months, I want to find out how they were doing meter reading because there was no meter.

  13. Hello I would like to report my neighbours property. Is grass is overgrown and it has become a bush.please can u please contact the owner to attend to his property as this poses a healthy hazard. His address is 86 Chatsworth main road umhlatuzana township Durban 4092.

  14. With all the modern tech available to us, why can we NOT view our current balance
    owing online??? This service does not work, same as no accounts being received either via the mail or email. NOTHING WORKS ANYMORE.
    Just incompetent people employed everywhere….

  15. UNABLE TO DOWNLOAD 2022 VALUATION OBJECTION FORM 49, NOR RATES REBATES APPLICATION FORM FOR 2022/2023
    WHERE , OR WHOM, DOES ONE MAKE CONTACT WITH FOR BETTER SERVICE

  16. I agree with all the above correspondence. Why don’t you employ retired or unemployed people who are willing to work and are EXTREMELY competent unlike the useless people who are currently employed !!!! It is pathetic to say the least !

  17. I need to get my electricity account sent to my email but looking at all the complaints which I have read it appears that this is not happening. I am tired of being cut due to your lack of interest in having my bill received by post in time. Also what is this estimated nonsense. Your staff appear to be incompetent and don’t care a damn

    • Try Log in to this, and Select eServices on Top Right hand.

      https //eservices.durban.gov.za/v2/ : eThekwini Municipality eServices

      If you don’t already have a Login account, then create one.

      Hope you have some luck and it helps you. Davem

  18. I HAVE BEEN PAYING 2000.00A MONTH BUT I AM CREDITED 1500.00 AND RECEIVING MY BILLS LATE
    WHY AM I SHORT CHANGED I HAVE RECEIPTS FOR 2000.00

  19. How do I terminate electricity, water and rates for property that has been sold and registered….would prefer to do this online.

  20. Greetings
    I’ve recently bought a site with no water or electricity but when submitting a house plan they want metro bill .
    Please assist what is needed

  21. Greetings
    I have tried so many times to register so as to receive my electricity bill but it says email has been used or password doesn’t match. I reset and gives the same message. Is there probably a form that can be downloaded.

  22. Every time I try to enter the OTP sent to me by the Metro on email, I am informed that the OTP is incorrect. So what the hell is one supposed to do about this inept service provider?

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