You are likely trying to activate identity monitoring services after receiving a data breach notification letter. The correct link to redeem your code is: https://enroll.krollmonitoring.com
(Note: Some specific letters use https://enroll.krollmonitoring.com/redeem, but the main link above is the standard portal for all users.)
How to Redeem Your Activation Code
Locate Your Membership Number: Look at the physical letter or email you received. There will be a unique Membership Number or Activation Code (usually near the top or in a bolded “How to Enroll” section). You cannot sign up without this.
Visit the Enrollment Page: Click the link above to go to the official Kroll website.
Enter Your Details:
Type in your Membership Number/Activation Code.
Enter your Last Name and Date of Birth (or other verification details requested) to confirm your identity.
Create Your Account: You will be asked to create a username and password. You will use these to log in to the dashboard later to view your credit alerts.
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Troubleshooting & Safety Tips
Browser Compatibility: The Kroll website works best on updated versions of Chrome, Firefox, Safari, or Edge. If the page is blank or won’t load, try a different browser.
No Credit Card Required: Since this is a prepaid service paid for by the company that experienced the breach, you typically should not be asked for a credit card number. If a site asks for payment, double-check that you are on the correct URL.
Expired Codes: These codes usually have an expiration date (often 90 days or 6 months from the date of the letter). If your code is expired, you will need to contact the organization that sent you the letter, not Kroll, to ask for a new one.
Need Help? If the website is giving you errors, Kroll’s web support is typically available at websupport@kroll.com.
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