https // : LIC Customer Portal

https // :

LIC’s e-Services is LIC’s initiative to provide you with on demand service within a few clicks! You can now have many of the functionalities that were available only at a branch office, online at your fingertips.

In case you are unable to login & pay premium through New e-Services Portal (Registered User option), you are requested to access Old Customer Portal or PayDirect (old)

Process for Registration on Portal

  1. For registration for Online Services on Portal, keep the following ready:
    • Policy numbers on your own life & on the life of your minor children
    • Instalment premiums under these policies (without service tax/GST)
    • Scanned image of PAN Card or Passport, with file size less than 100 KB
    • The scanned image should be preferably in .jpg or .jpeg format. However, images with the following formats can also be uploaded :
    • .bmp, .png, gif, .tiff
  2. Visit and Click on “Customer Portal”
  3. If you have not registered earlier for Customer Portal, click on “New user”
  4. Provide the following details:
    • Visit, click on the tab “new User”, select your own user-id and password and provide all the necessary information. Now you are a registered Portal user.
    • For availing e-Services, click on the tab “e-Services”, login with the user-id created and register your policies for availing the e-services by filling up the form provided.
    • Print the form, sign it and upload the scanned image of the form.
    • Upload the scanned image of PAN Card or Aadhaar Card or Passport.
    • After verification by our offices, an acknowledgement e-mail and SMS will be sent to you. Now you are ready to avail our e-services.
  5. Click on Submit button
  6. In the next screen, you will be required to choose the user id and password of your choice and submit.
  7. Login through this newly created user id and click on the option of ‘Basic Services’ “Add Policy”
  8. Enrol all your remaining policies. (as mentioned in point no.1).
  9. Thereafter, follow the 3 step process for registration for Premier Services, as per points 12 to 26 below.

Registration for Premier Services:

  1. If you are already a registered user, login with your user-id and password for LIC-Portal.
  2. Follow simple 3 step process-Registration, Printing and Uploading of documents.

Step 1—Filling up Registration Form

  1. Basic details including Date of Birth, mobile no, e-mail id provided at the time of registering as a Portal user will be automatically incorporated in the registration form.
  2. Provide PAN Card or Passport details.
  3. All the eligible policy numbers enrolled (policies on own life and on the lives of minor children) will be displayed at this stage.

For policies on the life of spouse, separate registration will be required to be done by him/her.

Step 2 – Print Form

  1. Click on Print/Save form and print the registration form.
  2. Check the details of the registration form and sign it.
  3. Create a scanned image of the signed form and any one of the KYC documents (PAN or Passport)
  4. The file size of the scanned image should be maximum 100 KB.
  5. The scanned image should be created in any one of the following formats: .bmp, .png, .jpg, .jpeg, .gif, .tiff

Step 3 – Upload Form /Check status

  1. Upload the scanned image of the registration form through the option provided.
  2. Upload the scanned image of PAN Card or Passport.
  3. After the documents are uploaded, click on submit the request.
  4. An acknowledgement SMS and e-mail will be sent to the mobile/e-mail id provided in the registration form.
  5. This request will be sent for verification to our Customer Zone.
  6. After verification by our Customer Zone Official (within 3 working days from the date of registration), an acknowledgement e-mail and SMS will be sent to you. “
  7. Now you are ready to avail our Premier Services.”

    Services activated after validation of request:

  8. Following Services will be activated only after your request for e-Services is validated by the Czee Official:
    • 1. Policy and Proposal images
    • 2. Claim history
    • 3. Service Request Registration for Online Loan.

Online payment facilities

      • Facility provided to pay renewal premium due, loan-interest due and repayment of loan through:
        Net Banking
        Debit Card
        Credit Card
      • Renewal premium can be paid for all in force policies, excluding policies under Salary Saving Scheme & policies registered for premium payment through NACH. Payment of premium is allowed from1 month prior to the due date till the policy is in force.
      • Loan interest cannot be paid under VPBY and PMVVY plan policies.
      • Debit cards allowed are VISA, Master and Rupay.
      • Credit cards allowed are VISA, Master and Amex.

Policy schedule

First page of policy bond which constitutes policy schedule, will be displayed.

    • Policy status
      Basic details of policy will be displayed such as Plan-Term, Sum Assured, Date of Commencement, First unpaid premium etc.
    • Bonus status
      Total bonus accumulated under the policy will be displayed. This bonus is payable only at the time of final payment under the policy.
    • Loan status
      Present loan position will be displayed such as total loan outstanding under the policy, due up to which loan interest paid etc.
    • Claims status
      This option will display date of Survival Benefit (if any) or Maturity Benefit due under the policy during the policy term.
    • Revival Quotation
      Revival quotation will be provided in case of lapsed policies.
    • Premium due calendar
      Details of premiums due during the year (month wise) will be displayed.
    • Premium paid certificate :
      • Individual policy – It provides history of premiums paid under a single policy during the financial year. (available for 3 fin. years including the current fin. year.)
      • Consolidated — It provides history of premiums paid under all the registered own life policies of the user, (excluding spouse and children policies) during the financial year. (available for 3 fin. years including the current fin. year.)
    • Claim history
      This option will provide details of any claim paid under the policy with NEFT/cheque details, date of payment and amount of payment.
    • Policy Bond/Proposal form image
      Scanned image of policy bond as well as proposal form will be displayed for enrolled policies.
    • Grievance registration
      Facility to register a complaint/grievance with the insurer
  • Process of various services and online forms:
    Claims Under Regular Life Insurance Policies Death Claims:
    The person legally entitled to receive the policy monies should give intimation of death of the policyholder to the servicing Branch. The requirement for the claim are as given below:

    • Claim Form ‘A’ in Form No.3783. If policy has run for 3 years or more from date or risk, claim form no.3783A may be used
    • Certified extract from death register.
    • The original policy document with Deed/s of assignment/s, if any. (Additional requirement may be required under a policy according to the status of the policy. Please contact our servicing Branch for details).

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