https // fifa 21 : Troubleshoot problems playing online

https // fifa 21 :

Having problems playing online? See if these issues are keeping you from playing online, or if you’ll need to contact us to get back in your game.



If you are not able to connect to your game, check the server status for Xbox Live, PlayStation™Network, and PC.


Is your account banned?

You can’t access online play if your account is suspended or banned. This happens if you broke the rules in the EA User Agreement.

Check your email to see if you got a message about a suspension or ban. Don’t forget to check your junk mail or spam folders.

If you think you were suspended or banned by mistake, let us know.

Do you have Xbox Live Gold, PlayStation®Plus, or a Nintendo Switch account?

You need to have Xbox Live Gold, PlayStation®Plus, or a Nintendo Switch account to play online. If you don’t have one of these subscriptions or accounts, you won’t be able to access online gameplay features.

Is your EA Play membership still active?

You may not be able to access some online features if one of your memberships has expired.

See how to get help with your EA Play for PC, EA Play for PlayStation, or EA Play for Xbox membership.

Is your EA Account deactivated or deleted?

If you contacted us to deactivate or delete your account, you won’t be able to get online.

Is someone else using your account?

If you get a message that your account is already in use, try logging out on your other devices and logging back in.

Think someone may have hacked your account? Check out our article on hacked accounts.

Do you have an underage child account?

When you have a child account, it limits access to features like purchases, social media, connections, and online play.


Many of the steps here are simple ones.

Check the servers

You can check the server status of many of our games right here on EA Help.

    1. Search for your game.
    2. Choose it from the list.

The Games dropdown in the EA Help website header.

    1. Click the Server Status button.

The server status widget at the top right side of a product page on EA Help.

If all the servers are showing as up, it’s likely something else is going on.

If the servers are showing as down, it could be for maintenance, or there could be a problem on our end.

Check @EAHelp on Twitter to find out what’s happening, and to get real-time updates when servers are down.

If you’re on a platform:

  • If you’re playing on PlayStation check @AskPlayStation for info on the PlayStation Network.
  • If you’re on Xbox, keep an eye on @XboxSupport for updates on Xbox LIVE services.

Restart your router

Turn your router off and then unplug it. Wait about a minute then plug it back in, turn it back on, and try connecting again.


Use a wired connection

Hardwired connections can be much more reliable than wireless ones. If you’re playing using Wi-Fi, try hardwiring your device to your router.

Move your router

Try to move your device as close to your router as possible. A router’s range can be pretty short. The further away from it you are, the more likely it is that it won’t connect as well.

Depending on the location of your router, it might be harder to pick up its signal. Walls and large objects can interfere, and so can other electronics (like microwaves) since they transmit their own signals. If your router is blocked by something, like under your bed or hidden in a cabinet, it’s that much harder for the connection to make its way to your device. Put it out in the open with the antenna (if there is one) pointed in the direction of your device and see if you get a stronger signal from it.

Wireless? Change your Wi-Fi channel

If you live in a highly-populated area, like an apartment complex, there can be a lot of interference from other nearby networks. Changing your wireless channel can limit that and make your wireless connection more stable.

Imagine that everyone in apartments and houses near you is blasting different music or watching TV at high volume. It makes it that much harder for you to hear whatever you’re listening to.

Switching your wireless channel can be like putting noise-cancelling headphones on your connection, making it less “noisy” and clearer.

Contact your Internet Service Provider (ISP) for help finding and switching to a less busy wireless channel.

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