https //drdoctor.third party.nhs.uk DrDoctor | Managing Your Appointment

You can access DrDoctor at any time, either through the link drdoctor.thirdparty.nhs.uk. or through heading to the ‘appointments’ tab in the NHS app.

DrDoctor is an NHS-backed patient engagement platform used by over 24 million patients across the UK. It allows you to receive appointment letters, reminders, complete forms, manage bookings, and join video consultations—all securely online.

🔐 How to Log In

Every NHS Trust operates slightly differently, but the core steps are:

1. Receive the Secure Link
   You’ll get an SMS (from 07860 039 092, sometimes shown as +44 78600 39092) or an email containing a unique link, e.g. drdoctor.thirdparty.nhs.uk/XYZ.

2. Click the Link
   Open it on your smartphone, tablet, or computer.

3. Enter Your Details
   You’ll be prompted for:

   • Last name

   • Date of birth

   • Postcode
     Some Trusts may then send you a one-time code via SMS for added security.

4. Select Your Trust (if prompted)
   If you receive care from multiple NHS Trusts, you might see a list and need to pick the correct one.

5. Access Your Portal
   After verifying, you’ll be able to:

   • View/download appointment letters

   • Manage bookings (cancel or reschedule)

   • Complete pre-appointment forms or join video calls

Organisations outside the NHS provide health services on behalf of your GP surgery, hospital and NHS England. These include services you can access using the NHS App or the NHS website at drdoctor.thirdparty.nhs.uk. We call these third party (connected) services.

The local and national services available to you depend upon:

• the organisations chosen by your GP surgery.
• the integrated care board (ICB) your surgery belongs to.
• those provided or chosen by NHS Digital.

For those chosen by your GP surgery (local services), we show the names of organisations in your NHS App or the NHS website before you use their service. If you’re still unsure who they are, ask your GP surgery.

Check your COVID-19 vaccine record

The Check your COVID-19 vaccine record service lets you view your vaccination details, like the name and batch number, and report any side effects you have experienced.

This is a national service provided by NHS England.

Personal health records

A personal health record stores information about your health and care online. It’s managed by yourself, and health professionals can add information to it.

Online consultations

In an online consultation, you can contact a GP or health professional over the internet. It saves you waiting for an appointment or going to the surgery.

When you access this service, you will be able to:

• View and download appointment letters
• View the location of your appointment
• View important clinical information
• Add your appointment to your personal calendar
• Request to cancel or reschedule your appointment.
• Receive appointment reminders.
• Have video consultations with your care team.

If you use DrDoctor to cancel or rebook your appointment. If you are requesting rebooking or cancellation at short notice, please phone us using the telephone number on your clinic letter us to ensure we can offer the appointment to another patient.

Once you have accessed your letter digitally, we recommend downloading it for your safekeeping. It is also important to check who the letter is for, and whether it relates to you or your dependents.

If you are unable to access DrDoctor, an appointment letter will be posted to you. You do not need to call us to confirm that you will be attending. Giving patients access to appointment letters online helps reduce the printing and postage of paper letters which the saves money, time, and resources, and helps us achieve our aims of being net Carbon neutral.

Please make sure we have your most up-to-date contact details so we can provide access to DrDoctor. You can update these details within the NHS App.

Do I need to create a DrDoctor account?