How to use and set up the vaccination check-in app in Victoria for the beginning of the regional trial

How to use and set up the vaccination check-in app in Victoria for the beginning of the regional trial

The Victorian Government is conducting trials in businesses and events across highly vaccinated parts of regional Victoria.

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The trials will confirm the best processes for establishing vaccination status.

Before you start

To add your COVID-19 digital certificate to the Service Victoria app, you’ll need to be fully vaccinated against COVID-19 and have the latest version of the Service Victoria app installed on your phone. You’ll also need either:

  • a myGov account linked to your Medicare online account or Individual Healthcare Identifier (IHI)
  • OR

  • the latest version of the Express Plus Medicare app installed

You can add your COVID-19 digital certificate to the Service Victoria app from the Express Plus Medicare app or your myGov account. The easiest way is through the Express Plus Medicare app.

Add COVID-19 digital certificate from the Express Plus Medicare app

  1. Make sure you have the Express Plus Medicare app. You can download it from the App store or Google Play store.
  2. Update your Service Victoria app at the App store or Google Play store
  3. Open the Express Plus Medicare app.
  4. Tap ‘Proof of vaccinations’.
  5. Tap ‘View history’.
  6. Tap ‘Share with check in app’.
  7. Tap ‘Share’ next to Service Victoria.
  8. Read the conditions, then tap ‘Accept and share’.
  9. Tap ‘Add certificate’.
  10. Your COVID-19 digital certificate is now added to your Service Victoria app and linked for QR code check-in.

Add COVID-19 digital certificate from MyGov

  1. Update your Service Victoria app at the App store or Google Play store
  2. Open the Service Victoria app and click on ‘Add certificate via myGov’. If you don’t want to add your COVID-19 digital certificate right now, you can tap ‘Close’ and add it another time.
  3. Log in to your myGov account. If you don’t have a myGov account, get one at myGov account
  4. Scroll to ‘proof of COVID-19 vaccination’ and tap ‘Go to Medicare’.
  5. Tap ‘Share with check-in app’.
  6. Tap ‘Service Victoria’.
  7. Once you’ve read the conditions, tap ‘Accept and share’. You’ll see the message: ‘Sending certificate’.
  8. Once you see your COVID-19 digital certificate, tap ‘Add certificate’.
  9. Your COVID-19 digital certificate is now added to your Service Victoria app and linked to the QR code check-in function.

Showing proof of vaccination at businesses and venues

When you check in using the Service Victoria app your confirmation screen will show:

  • A green tick to show you’ve checked in
  • If you’ve added your COVID-19 digital certificate – your name, a white tick on a green background and ‘valid certificate’ will be displayed
  • If you haven’t added your COVID-19 digital certificate – your name, question mark in a red circle and ‘no certificate’ will be displayed

A venue or business may ask to see your COVID-19 digital certificate, which you can show them by tapping on your certificate. They’ll then see your name, date of birth and vaccination status. A venue may also ask to see another form of ID, for example your driver licence, to confirm the identity on your COVID-19 digital certificate.

Venues don’t keep or store any of your check-in info or your vaccination status.

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