How to Register and Activate your FREE Lyca Mobile SIM card
It’s easy to activate your Lyca Mobile SIM card. Just follow the steps below to get started:
- Insert your SIM card.
- Enter your new Lyca Mobile number or PUK code along with the 4-digit ICCID found on your SIM pack.
- Click the ‘Continue’ button and fill in your personal details.
- Verify your details and submit the form.
How to activate my new SIM and Prepay Plan ?
Activating your new SIM and Prepay Plan is a simple process. Follow these steps to begin:
Insert Your SIM Card:
Gently insert your new SIM card into your mobile phone, ensuring it’s securely placed in the SIM card slot.
Power On Your Device:
Turn on your mobile phone. It may take a moment for your phone to recognize the new SIM card.
Activation SMS:
a. Dialed from Customer device after the sim is inserted 612 and follow the prompts to activate the sim.
b. Customer can try to make a call and it will automatically redirect to the activation process.
Restart Your Phone:
As a best practice, restart your phone after receiving the activation SMS. This ensures that all services are functioning correctly and that your phone is fully operational.
Verify Your Plan:
To confirm that your Prepay Plan is active and that you have the services you require, you can either dial a short code *619# or use the Lyca Mobile app or log in to your My Lyca account on our website.
If you encounter any challenges during the activation process or need assistance, please do not hesitate to reach out to our customer support team.
How to check balance of my plan allowance ?
Monitoring your plan allowance balance with Lyca Mobile is quick and straightforward. You have several convenient options to choose from:
Using Our Mobile App: If you’ve installed our mobile app, open it up, and you’ll typically find a section displaying your plan allowance balance. It’s a highly convenient way to keep track of your usage.
Dialing a Code: You can also check your balance by dialing a short code from your mobile phone. Enter *611# and press the call button, and you’ll receive a message containing your balance information.
Logging into Your Account: If you prefer an online approach, you can log into your Lyca Mobile account on our website. Once you’re logged in, your plan allowance balance will be visible on the dashboard.
Live Chat: Additionally, you can connect to our Live Chat for real-time assistance. Provide your details and raise your request, and you’ll receive information related to your plan allowance balance.
Keeping an eye on your balance is essential for staying in control of your usage and making the most of your plan!
How to activate mobile internet on my Phone ?
To activate mobile (cellular) internet on your iPhone , you’ll need to ensure that you have an active cellular plan and that the necessary settings are properly configured. Here’s how to do that:
1. Inserting the SIM Card:
If you haven’t already, insert the SIM card into the iPhone. Use the SIM ejector tool or a paper clip to open the SIM tray, place the SIM card with the metal contacts facing down, and then push the tray back into the iPhone.
2. Enable Cellular Data:
• Go to Settings.
• Tap on Cellular or Mobile Data.
• Toggle on the Cellular Data switch.
3. Check Data Roaming (especially if your SIM card is not from a US carrier):
• In the Cellular or Mobile Data section (from step 2), tap on Cellular Data Options.
• Make sure Data Roaming is toggled on if you’re using a non-US SIM card and you want to use data roaming in the US. Please note: This can result in extra charges, so check with your carrier about the costs associated with data roaming.
Carrier/APN Settings:
4. Sometime you require you to enter Access Point Name (APN) settings to access the internet.
If the data doesn’t work immediately after turning it on, you might need to enter or update the APN settings provided by your carrier (Lyca Mobile). Typically, this information is available on the carrier’s website or by contacting their customer support.
5. Restart Your iPhone:
If you’ve made any changes, it’s a good idea to restart your iPhone to ensure all settings take effect.
6. Check Signal Strength:
Make sure you’re in an area with good cellular coverage. Look for the cellular signal strength indicator in the top corner of your screen.
7. Wi-Fi:
If you’re connected to a Wi-Fi network, your iPhone will prioritize this over cellular data. If you want to ensure you’re using cellular data, turn off Wi-Fi temporarily in Settings > Wi-Fi.
8. Contact Your Carrier:
If you’ve done all the above and still can’t access the internet, contact us (hyper link to contact us page) for further assistance. There could be an issue with your account or their network.
Remember, using mobile data can result in additional charges, especially if you exceed any data limits in your plan or if you’re roaming. Always be aware of your data usage and your carrier’s charges to avoid unexpected costs.
How do I make an international call with Lyca Mobile?
Making international calls with Lyca Mobile is straightforward, and it follows the standard procedure for calling internationally. Here’s how to do it:
Dialing: To make an international call, dial 011, followed by the country code of the destination you’re calling. Then, dial the area code (without the initial 0, if applicable) and finally, the phone number. After entering the complete number, press the call button to initiate the call.
For example, if you’re calling Romania from the US, you would dial 011-40-377-881276 (this is an example of calling Lyca Mobile Customer Services in Romania).
Please be aware that certain premium voice and text services in other countries may not be accessible from a cell phone service when calling from outside that country.
