If you’re having trouble accessing your Hotstar (now Disney+ Hotstar) account on your Android device, Open the Hotstar app on your Android device or go to the Hotstar website via a browser.
Steps to Recover Your Hotstar Account on Android:
1. Check for Login Issues
- Ensure Correct Credentials: Double-check that you’re entering the correct email address or phone number associated with your Hotstar account.
- Check Internet Connection: Make sure you’re connected to the internet and have a stable connection.
2. Use the ‘Forgot Password’ Option
- Open the Hotstar app on your Android device or go to the Hotstar website via a browser.
- Tap on “Login” or “Sign In”.
- Select “Forgot Password?” (You may also see “Forgot Password or Username?” on the login page).
- Enter your registered email address or phone number and follow the instructions sent to your email or SMS to reset your password.
- Once you receive a reset link or code, click on it and set a new password.
3. Recover Using Social Media Accounts
If you linked your Hotstar account with social media platforms like Facebook or Google, you can use the “Login with Facebook” or “Login with Google” option to regain access.
- On the Hotstar login screen, tap on “Login with Facebook” or “Login with Google”.
- Follow the prompts to sign in with your social media account credentials.
4. Contact Hotstar Support
If you’re still unable to access your account, you can reach out to Hotstar customer support for help:
- Open the Hotstar app.
- Go to “Profile” and select “Help & Support” (or find the Support section under settings).
- Alternatively, visit the Hotstar Help Center on their website and submit a ticket for assistance: Hotstar Help Center.
- You can also try contacting them through their social media accounts (Twitter, Facebook) for quicker support.
5. Clear Cache and Data (If You’re Facing App Issues)
If the app isn’t loading or working properly, it might help to clear the cache or data:
- Go to your Android Settings.
- Scroll down to “Apps” or “Apps & Notifications”.
- Find and tap on “Hotstar”.
- Tap on “Storage”.
- Tap on “Clear Cache” and/or “Clear Data”.
- Open the app again and log in with your credentials.
6. Reinstall the App
If nothing else works, try reinstalling the Hotstar app:
- Uninstall the app from your Android device.
- Go to the Google Play Store, search for “Disney+ Hotstar”, and reinstall the app.
- Log in again with your credentials.
7. Check Subscription/Payment Issues
If your account is still inaccessible or locked, ensure your subscription or payment is up to date:
- Check your payment history via Google Play or your credit card.
- If there’s an issue with the payment, update your payment method or renew your subscription.
Also Read : Latest Jio Hotstar Subscription Plans 2025
Helpful Tips:
- Make sure your app is updated to the latest version by checking the Google Play Store.
- Ensure you are using the right credentials (email, phone number, social media account).
- Use the Hotstar Help Center for further troubleshooting tips.
By following these steps, you should be able to recover your Hotstar account on your Android device!
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