To activate a TM (Touch Mobile) SIM card in the Philippines, Go to: https://new.globe.com.ph/simreg. You must register your SIM before it becomes fully active.
Follow these steps depending on whether it’s a new SIM or you’re activating it to comply with the SIM Registration Act:
✅ For New TM SIM Card Activation:
🔹 Step 1: Insert the SIM
Turn off your phone.
Insert the TM SIM card into the SIM slot.
Turn your phone back on.
🔹 Step 2: Wait for Signal
You should see a TM signal icon appear.
You may receive a welcome text message from TM.
🔹 Step 3: Register Your SIM (Mandatory)
Due to the Philippine SIM Registration Act, you must register your SIM before it becomes fully active.
👉 Go to: https://new.globe.com.ph/simreg
TM is under Globe Telecom, so registration is done via the Globe portal.
Provide the following:
Mobile Number (TM number)
OTP (will be sent to your SIM)
Full Name
Birthdate
Gender
Address
Valid Government ID (upload a clear photo)
Selfie photo (for verification)
🔹 Step 4: Confirmation
After submitting, you’ll get a reference number and confirmation text.
Your SIM will now be fully active and ready for calls, text, and data.
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✅ Check Activation Status:
You can try:
Dialing
*143#→ Select My Account > SIM Registration StatusOr sending a test SMS or opening a browser with mobile data on
🔁 If You Bought the SIM a While Ago and It’s Not Working:
It might have expired (if unused for over 120 days).
You may need to buy a new TM SIM and register it again.
🛠️ Fix: TM SIM Not Receiving OTP
✅ 1. Check Signal Strength
Ensure your phone shows strong TM signal (3-4 bars).
Try moving to a location with better signal (like near a window).
✅ 2. Enable SMS Function
Make sure your SMS inbox is not full.
Check if Airplane Mode is off.
Confirm that Message Center Number (SMSC) is correctly set:
TM/Globe SMSC:
+639170000130How to check:
On Android: Messages app > Settings > More settings > Text messages > Message Center
On iPhone: Dial
*#5005*7672#then call
✅ 3. Turn Off Do Not Disturb / SMS Blocking Apps
Disable any app that might be blocking messages (like Truecaller, DND mode, etc.)
✅ 4. Restart Your Phone
Restart your device and try resending the OTP.
✅ 5. Try Re-registering Later
Sometimes there’s network congestion or system downtime.
Wait 10–15 minutes and try again at https://new.globe.com.ph/simreg
✅ 6. Insert SIM into Another Phone
This helps verify if the problem is with your SIM or your phone.
✅ 7. Contact TM/Globe Support
If none of the above works:
📞 Call 808 (TM hotline, free via TM SIM)
Or message them via Globe/TM Facebook Messenger.
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