How do I activate my Step Card? Login to use Step Card

How do I activate my Step Card? Login to use Step Card

If you’re under 18, Step is a bank just for you. In short, we want to be the first step in your financial journey. We start you off with your own bank account that you can manage easily with our Step app. You’ll be able to spend your money using your Step Card and send and receive money from friends and family.

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Plus, there are no monthly fees and your money is secure.

Step is a banking app built especially for teens starting their financial journeys. We like to think of ourselves as a mobile banking experience made up of an app, a Step account, and a Visa Step Card.

We make it easy to do the things you need most like deposit money, keep track of spending, and send money to friends and family. Rest assured, we also provide bank-level security so you can be confident that your money and private info are safe and secure.

If you’re curious about the details: We provide banking services through our partner, Evolve Bank & Trust, who has been an FDIC member since 1934.

How do I activate my Step Card?

Once you’ve received your physical card in the mail, you’ll need to activate it before you can use it. Here’s how:

  1. Log into your Step App and tap on Manage Card

  2. Select your Physical Card

  3. Tap Activate, then follow the prompts

Your Step Card is a new kind of secured spending card. You can safely spend the money that you deposit to your Step account but with added protection.

There is no way to overspend. No overdraft fees. You don’t pay interest. All while getting the fraud protection and credit-building benefits of a credit card!

Where can I use my Step Card?

Anywhere Visa is accepted (which is pretty much everywhere!). You can swipe, insert the chip, or tap the card when you pay.

You can also add your Step Card to Apple Pay or Google Pay and start spending before it even comes in the mail!

Step card stack

How do I replace my Step Card?

To replace your physical card:

  • Tap into your account

  • Tap Manage Card (right under your balance)

  • Tap Physical Card

  • Tap Replace My Card

  • Choose the best reason for why you are replacing your card

  • Confirm your shipping info and submit!

Your old card will be automatically cancelled and you won’t be able to use it even if you find it again. Your new card will arrive within 10-12 business days.


To replace your virtual card:

  • Tap into your account

  • Tap Manage Card (right under your balance)

  • Tap Virtual Card

  • Tap Replace Virtual Card

You’ll receive a new virtual card number instantly! Your old card number won’t work anymore, so be sure to update the new card info anywhere you’ve saved it.

How do I add money to my Step Card?

You’ll need some money in your Step Account to start spending. Adding money is easy! Here are your options:

  • Link a debit card from another bank account to your Step account and instantly add funds

  • Set up direct deposit with your employer

  • Deposit cash at one of 70,000 retail locations

  • Link your Step account to a bank account or other financial institutions like Venmo, Cash App, Paypal to transfer funds (arrives in 1-3 business days)

How do I check the balance on my Step Card?

You can check your balance right from the homescreen of your Step App. Open your app and tap into your account – your balance will be listed at the top of your homescreen. This balance updates in real-time so it will always be up to date.

How do I link a new bank account?

You can link an external bank account so you can easily add money to your Step Card! Here’s how:

– Tap on the hamburger menu in the top-right corner ☰

– Tap Linked Accounts

– Tap Link a New Account

– Select Link a Bank Account and follow the steps to log

You can also use linked bank accounts to transfer money out of your Step Account.

We take your security seriously! Step does not see or store your bank account credentials. This information is processed by Plaid (VISA).

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