How do I Activate my new Way2Go Card?

To activate your new Way to Go Card, Use the Way2Go Card® mobile app (Apple Store | Google Play), GoProgram.com or call 855-462-5887, create your PIN or get your available balance.

Start using your Card immediately anywhere MasterCard® is accepted, including online and for bill payments!

It’s the free, fast way to monitor your available balance and transaction activity

• Check your available balance anytime, anywhere.

• Review up to 18 months of transaction history.

• Confirm your last deposit.

• Change your PIN

• Set-up and manage deposit and balance alerts

• Manage notification preferences.

• Activate a new Card.

• Ability to view ancillary service charge information.

How to PIN and Register Electronic Payment Card using the GoProgram Website

Step 1: Register your Account

Access the website: www.goprogram.com. Click the Register your account button.

Step 2: Verify the Way2Go card

Enter your Way2Go card number and the CVV card number (on the back of the card).

Step 3: Verify the User

Enter your Date of Birth and Unique ID (which is Participant ID. If the Participant ID includes leading zeros, those should be included).

Step 4: Account Setup

Set up your account by creating a username and password. In order to create your account, you will be guided through a series of displays.
Choose a password-protected photo that will serve as your future login ID.

Select notification preferences after creating security profile.

Once you set up your profile, you will be forced to logout.

Registration does not activate the card. Activation requires you to log in to PIN the card.

Step 5: Activate your card creating the PIN

Log in to the website using your new profile. Then, click the Services option to expand the list, and select the PIN Management option.

Step 6: PIN Management Activity

Select the radial for Activate PIN which will activate the card and allow you to begin using the Way2Go card.

www.goprogram.com Activate Card

Use the Way2Go Card® mobile app (Apple Store | Google Play), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance.

1. Log in to the website www.goprogram.com using your new profile

2. Then, click the Services option to expand the list

3. Select the PIN Management option

Direct Deposit Option

This option may be selected on Jobs4TN. Entering and maintaining the correct banking information is the sole responsibility of the claimant. Department of Labor employees are not allowed access to enter a claimant’s banking information.

In the Mail

Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed.  Claimants currently receiving benefits may also enroll for debit cards or direct deposit payments online at Jobs4TN.gov > Unemployment Services > Update Banking Information. In the future, all claimants will receive their unemployment benefits electronically

Your card will arrive in a plain, white, window envelope with a return address of P.O. Box 80529, Austin, TX 78708. Do not throw away this envelope without removing its contents.  If you lose your card or did not receive your card within 7 to 10 business days, contact customer service at 855-462-5887

Steps to Safeguard your Card