How do I activate my Coles MasterCard?
When you log in to the Coles Mobile Wallet App or the Online Service Centre you will automatically be prompted to activate your new card.
Click the card you wish to manage, click “Manage My Card”, and click “Activate” next to activation status.
How do I register my Coles MasterCard gift card?
If your Gift Card was purchased online, you need to activate it after you receive it. To activate your Gift Card, visit the Prepaid Service Centre at colesprepaidcards.com.au and follow the prompts. You’ll need the Card ID that is on the back of your Gift Card.
To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. Please have the following handy:
- Your Card or Account Number
- The CVV on the back of your Card
- Your ATM PIN (if your Coles Mastercard was approved prior to 3 March 2018)
- Your date of birth (if your Coles Mastercard was approved after 3 March 2018)
- A mobile phone to receive a One-Time PIN (if your Coles Mastercard was approved after 3 March 2018)
You will then be asked to create your username and password
How do I activate my card
You can activate your card in the Online Service Centre in three ways:-
- When you register for the Online Service Centre, you will be prompted to activate your card.
- On the homepage, click “Activate” next to the card you wish to activate.
- Click the card you wish to manage, click “Manage My Card”, and click “Activate” next to activation status.
To activate your card you will need to enter the CVV (three digit number on the back of the card).
You may also activate by calling 1300 306 397.
Also Read : How do I use my Opal card for the first time
What do I do if I forget my username or password?
To retrieve your username:
- Go to osc.coles.com.au and click “Forgot Username”
- Enter your card or account number, the CVV (three digit number on the back of the card), and your date of birth, then enter the One-Time PIN sent to your mobile phone
To reset your password:
- Go to osc.coles.com.au and click “Forgot Password”
- Enter your card or account number, the CVV (three digit number on the back of the card), and your date of birth, then enter the One-Time PIN sent to your mobile phone.
- Create a new password following the guidelines shown.
How do I change my PIN?
To change your PIN in the Online Service Centre:
- Click on the card you wish to manage
- Click “Manage My Card”
- Click “Change PIN”
You may also call 1300 306 397 to have your new PIN sent to you in the mail.
