As of Tuesday, November 25, 2025, there are no widespread global outages reported for Hostinger. If your website is down, the issue is likely specific to your server, your account limits, or a configuration error.
1. The “Is It Just Me?” Test
Before fixing anything, confirm where the problem lies:
Global Status: Check the official Hostinger Status Page. If all systems are green, the server nodes are healthy.
Your Account Status: Log in to hPanel. If your account is suspended (due to missed payment or policy violation), you will see a large red banner immediately.
Resource Limits: In hPanel, go to Hosting > Resource Usage. If you see red lines hitting the top of the graphs (CPU, RAM, or Processes), your site is “down” because it has outgrown your current plan. You typically need to wait for the usage to drop or upgrade.
2. Common Error Fixes
If your hPanel loads fine but your website shows an error, match it to the solutions below.
| Error Message | Likely Cause | The Fix |
| “Error Establishing a Database Connection” | Wrong credentials in wp-config.php | 1. Open File Manager > 2. Note the 3. Go to Databases in hPanel. Create a new password for your database user and update it in the |
| “500 Internal Server Error” | Corrupted .htaccess file | 1. Open File Manager > 2. Rename 3. Reload your site. If it works, go to WordPress Dashboard > Settings > Permalinks and click Save to generate a fresh file. |
| “403 Forbidden” | File Permissions or Security Plugin | 1. In File Manager, right-click 2. Select Permissions and ensure it is set to 755. 3. If that fails, disable your security plugins (like Wordfence) by renaming their folder in |
| “This site can’t be reached” | DNS Propagation | If you bought the domain or changed nameservers in the last 24 hours, this is normal. It can take up to 48 hours for the domain to work globally. |
3. Advanced Troubleshooting (The “Purple Screen”)
Hostinger has an automated fixer tool built into the panel.
Log in to hPanel.
Go to WordPress > Overview.
Look for the “AI Troubleshooter” or “Diagnose” tool. Running this can automatically fix common 500 errors and maintenance mode stuck glitches.
4. How to Contact a Human
Hostinger hides their chat button deep in the help center. Here is how to find it:
Log in to hPanel and click the Help (?) icon at the top right.
Click “Contact Us” or scroll down to “Chat Now”.
Critical: Do not just say “My site is down” to the bot. Select “Technical Support” > “My website is not working” until it gives you the option to “Chat with a Specialist”.
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