If you see โFailed to Establish Network Connectionโ when launching Helldivers 2 on PS5, this is a fairly common issue. Here are a set of troubleshooting steps and things to check.
โ What to Check First
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Server / PSN status
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The problem might not be on your end. Servers being down or overloaded is a known cause.
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Check Helldivers 2โs official Twitter / Discord or server status pages.
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Also check PlayStation Network service status (for issues in โGaming & Socialโ etc.).
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Restart everything
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Power off the PS5 fully (not just rest mode).
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Turn off/unplug your router and modem briefly.
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After a minute, power them back on, then start PS5 and Helldivers 2. Many users have resolved the error with a full reboot.
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๐ Troubleshooting / Fixes to Try
Try these one by one (or in combination) until it works:
Fix |
How to Do It / Notes |
|---|---|
| Disable Crossplay | In Helldivers 2 settings โ Account & Network (or Gameplay) โ turn off Crossplay. Many reports say disabling crossplay helps avoid connection conflicts. |
| Use Wired Connection | If youโre on Wi-Fi, try plugging an Ethernet cable directly to your PS5 to get a more stable link. |
| Check / Change NAT Type / Router Setup | Ensure your router settings allow games to connect: enable UPnP, or set up port forwarding for Helldivers (TCP/UDP). |
| Change DNS | On PS5: go to the connected network โ Advanced Settings โ DNS โ set Google DNS (8.8.8.8 / 8.8.4.4). Some users report this helps. |
| Update Game / PS5 System | Make sure both the game and PS5 have the latest patches. A mismatched version might block connection. |
| Check PS Plus / Console Sharing | If your console is using another accountโs PS Plus, make sure console sharing is enabled for that account. Some users got the โfailed to connectโ error due to PS Plus / sharing setup. |
โ ๏ธ Why the Error Persists Even After Fixes
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Rate limiting / capacity constraints: The devs have acknowledged that โFailed to connectโ sometimes occurs when too many login requests occurs in a short timeframe or when the servers hit capacity.
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Even with increases in server limits, the error can still resurface during peak times.