HDFC ERGO General Insurance Company has consistently demonstrated strong performance in claim settlement, reflecting its commitment to customer satisfaction and efficient claims processing.
📊 Claim Settlement Performance
2023-24: HDFC ERGO settled 98.59% of claims within the first three months of initiation, positioning it among the top private insurers in India.
2022-23: The company achieved a claim settlement ratio of 96%, with 95% of claims settled within 30 days .
2021-22: A perfect settlement ratio of 100% was reported .
2020-21: The ratio stood at 97% .
These figures underscore HDFC ERGO’s consistent and reliable approach to claim settlement over the past four years.
🔍 Industry Comparison
In the broader context, HDFC ERGO’s claim settlement ratios surpass the industry average, which was approximately 91% during the same period . This performance highlights the company’s dedication to prompt and fair claims resolution.
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🏥 Health Insurance Specifics
For health insurance, HDFC ERGO’s claim settlement ratios have been exemplary:
2022-23: 95.49% .
2021-22: 100% .
2020-21: 97% .
These figures indicate a strong track record in health insurance claims, aligning with the company’s overall commitment to customer service.
✅ Conclusion
HDFC ERGO’s consistent and high claim settlement ratios across various insurance segments reflect its robust operational processes and customer-centric approach. This makes it a reliable choice for policyholders seeking assurance in claim resolution.
