Here are the direct helpline numbers and solutions for your HBL Konnect login issues. Konnect Specific Helpline: 021-111-425-111 (This is the dedicated line for Konnect account issues).
1. HBL Konnect Helpline Numbers
If you need to speak to an agent immediately:
Konnect Specific Helpline: 021-111-425-111 (This is the dedicated line for Konnect account issues).
General HBL Helpline: 021-111-111-425 (For general banking queries).
Customer Support Email:
customer.care@hbl.comorkonnect.feedback@hbl.com
2. Why You Are Likely Facing a Login Error (Dec 5, 2025)
If you are seeing errors like “Service Unavailable,” “Error 503,” or “Connection Timed Out,” it is likely due to high traffic from BISP payments.
The Cause: HBL Konnect handles Benazir Income Support Programme (BISP) payments. Recent disbursements (Dec 3–5) have caused massive server congestion.
The Solution: Try logging in during off-peak hours (late at night or very early morning) when the server load is lower.
Also Read: Boxing Day Test 2025 Tickets
3. Common Login Errors & Fixes
If the server is not down but you still can’t log in, check these specific issues:
Error Type | Solution |
| “Invalid Credentials” | You may have entered the wrong PIN/Password. Use the “Forgot Password” option to reset it via OTP. |
| “Device Not Registered” | HBL apps lock your account to one phone. If you switched phones, you must call the helpline (111-425-111) to de-register the old device before logging into the new one. |
| “Session Expired” | Your internet connection dropped. Switch from Wi-Fi to Mobile Data (or vice versa) and restart the app. |
| Keyboard Not Appearing | This is a known glitch on some Android versions. Go to Settings > Display > Font Size and set it to “Default” or “Small,” then restart the app. |
Quick Tip:
If the app is totally unresponsive, dial *2262# (if you are a Telenor/Jazz/Zong user registered with Konnect) to access your account via the USSD menu instead of the app.
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