There are no confirmed massive outages for Hawaiian Telcom affecting the entire state, but there are reports of localized instability and high latency (lag) over the last 48 hours.
If your internet is down right now, it is likely a localized issue or a specific line problem rather than a statewide blackout.
Here is the current status and who to call:
1. Current Status (Jan 15, 2026)
Major Outage: No. (Most services are green/operational).
Recent Instability: Third-party tracking sites recorded higher-than-normal response times (lag) on Jan 12 and 13, which may still be affecting some users intermittently today.
Sun Outages: Be aware that “Sun Outages” (solar interference) can occasionally affect TV/satellite signals around this time of year, though this usually lasts only 15 minutes.
2. How to Check Your Specific Area
Since fiber and DSL outages are often neighborhood-specific, you should check the official status for your address:
Online Outage Map: Hawaiian Telcom Support Page
By Phone (24/7 Support):
Internet Support: 808-643-6111 (Available 24/7)
Customer Service: 808-643-3456
Also Read : Why Are Monks Walking Across America
3. Troubleshooting Steps
Before calling, try these steps (support will ask you to do them anyway):
Power Cycle: Unplug your router/modem from the power outlet. Wait 30 seconds. Plug it back in and wait 5 minutes for the lights to stabilize.
Check the “ONT”: If you have Fiber, check the box on your wall (Optical Network Terminal). If the “Optical” or “PON” light is Red or Off, the line to your house is physically cut or damaged, and you will need a technician.
Bypass Router: If you can, plug a laptop directly into the modem/ONT with an Ethernet cable to see if the issue is just your Wi-Fi signal.
4. Other Providers
If you are wondering if everyone is down:
Spectrum (Charter): Currently operational.
Hawaiian Electric: No major power outages are currently triggering internet failures on Oahu or Maui.
Be the first to comment