To activate HAP Medicare card, login into hap.nationsbenefits.com and enter the 16 digit card number and expiration date of your Benefits Mastercard® Prepaid Card.
Many HAP Medicare Advantage plans hap.nationsbenefits.com include an over-the-counter benefit, also known as OTC. This benefit lets you purchase over-the-counter items you may need using an allowance.
🔍 What is hap.nationsbenefits.com?
HAP (Health Alliance Plan) offers Medicare plans and provides an Over‑The‑Counter (OTC) / Flex Card benefit, handled via NationsBenefits.
The site hap.nationsbenefits.com is used by HAP members to log in, activate their OTC card, and order eligible OTC products.
To activate your card, you’ll need your 16‑digit card number, expiration date, your member ID, date of birth, and name.
Once activated, you can use the Benefits Pro portal (NationsBenefits’ platform) to manage the OTC card, check balance, shop, etc.
⚙️ How to Log In / Activate / Troubleshoot
Here are the steps you can try:
Go to the login page
Visit
hap.nationsbenefits.com— it should redirect you to the NationsBenefits portal for HAP OTC.
Activate your card (if not already done)
If you just received the OTC / flex card, you need to activate it. Usually via a link like
hap.nationsbenefits.com/Activateor via the “Activate Card” button on the portal.
Enter credentials
To log in, you’ll need things like:
The 16‑digit OTC / Benefits Mastercard number
Expiry date
Member ID (often 12 characters with letters & numbers)
Your date of birth and last name
Use Benefits Pro portal
After login, you’ll be able to access the OTC catalog, check your balance, place orders, etc.
Contact support if needed
If the login page doesn’t load or credentials fail:
Try clearing browser cache, or using another browser/device
Use incognito / private mode
Reach out to NationsBenefits or HAP Medicare support
Check the back of your benefits card for a support number (often printed)
For HAP, the OTC support line is 877‑484‑7977 (TTY: 711) for many queries.
How to order OTC items @ hap.nationsbenefits.com
Ordering is quick, easy and convenient. We offer three ways for our members to order over-the-counter products: online, by phone or by mail. No matter which way you order, your items will be shipped directly to your door.
hap.nations benefits.com Activate Card :
Once you receive and activate your card, you can start using it online through the MyBenefits portal and the MyBenefits app and/or in person at a participating retail location near you. When at a retail location, simply swipe your card for payment
1. Log in to your personalized MyBenefits portal at hap.nationsbenefits.com or call 877-484-7977 (TTY: 711)
2. Enter the 16 digit card number and expiration date of your Benefits Mastercard® Prepaid Card.
3. Your 12-digit member ID contains 2 letters and 10 numbers.
4. Enter your Date of Birth and Last Name provided to your health plan during enrollment.
5. Click on Activate Card Button to activate your card.
Also Read : healthalliance nationsbenefits com Activate
Browsing the product catalogs
Product catalogs are based on your plan type and the quarterly dollar amount assigned to that plan. Find your plan type below to see which items are available for purchase. You can also use online store using the links above or by logging into our secure member portal @ hap.nationsbenefits.com and clicking “Over-the-Counter Benefit Catalog” in the “Quick Links” section.
You’ll need to register to use the store. Have your member ID card handy as you’ll need it during the process.
2023
Please note: our HAP Medicare Complete Duals (HMO D-SNP) members have a separate product catalog. Please click on the appropriate button below.
Common questions about the over-the-counter benefit
I’ve called and tried to order items, but they seem to be on backorder – do you know when they’ll be back in stock?
COVID-19 has created shortages on many popular items. We’re working closely with our OTC vendor and they’ve advised us that calling or viewing the catalog online will give you the most up to date items.
How long will it take to get my order?
We are pleased to offer 2 day shipping on most items.
Can I pay for extra items if I use my full dollar amount?
If you would like to order items that are above your benefit amount you may use a credit card on the online catalogs for Medicare Advantage members or HAP Medicare Complete Duals (HMO DSNP) members. You may order as frequently as you like.
Can I purchase items for family members and friends?
No. OTC products are intended for member use only to help with a health or medical need.
Do you accept returns?
No. Due to the personal nature of these products, returns are not accepted.
Need Help?
For information about your OTC benefit, call (877) 484 -7977 (TTY: 711) 24 hours a day, 7 days a week, 365 days a year to speak with an OTC advocate. They can answer any questions you might have and even help you place an order by phone.
