If the Gumtree app is not working, several troubleshooting steps can help resolve common issues, including bugs and connectivity problems.
🛠️ Common Problems Reported
Crashes after launch or when browsing listings.
App displays blank or white/black screen.
New ads fail to upload or get stuck (especially image uploads).
Messages or replies not sending properly.
Slow performance, UI glitches, or filters/search not working correctly.
✅ What You Can Try to Fix It
Here are steps that often resolve these kinds of issues:
Check for updates
Go to the App Store / Play Store → update Gumtree if there’s a newer version.
Sometimes the app release notes mention “Bug fixes” or “Performance improvements.”
Clear app cache (Android)
Settings → Apps → Gumtree → Storage → Clear cache.
If issues persist, also try “Clear data” (though you may need to log in again).
Reinstall the app
Delete it → restart device → install fresh. This removes corrupted files.
App reset/support option (if available)
Some regions (e.g. Gumtree South Africa) have an “App Reset” option via the app’s “Support” section.
Check browser version
If the app is not working, see if the Gumtree website works properly in a browser. This helps tell if the issue is app‑only.
Device OS compatibility
Make sure your OS version is compatible. Some users reported breaks on newer OS versions (e.g. iOS 17) if the app hasn’t yet been updated.
Network issues
Switch between WiFi and mobile data.
Turn off any VPN or proxy and see if that helps.
Ensure your internet connection is stable.
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Steps to Fix Login Problems
Check for app updates: Make sure the Gumtree app is updated to the latest version from the Google Play Store or Apple App Store.
Restart your device: A simple reboot can clear temporary glitches interfering with login.
Clear app cache and data: Go to Settings > Apps > Gumtree > Storage > Clear cache and Clear data to remove corrupt files that might prevent login.
Uninstall and reinstall the app: This refreshes the installation and resolves deeper issues.
Check internet connection: Ensure a stable Wi-Fi or cellular connection, as login issues often result from poor connectivity.
Reset your password: If you can’t log in or get a “403” error, use the “Forgot your password?” link on the login page and follow the instructions to reset your password.
Use a different browser or device: If the issue persists, try logging in from a browser (such as Chrome or Firefox) or another phone to see if it is device-specific.
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