If you experience problems or error messages when using the Growin’ by Mandiri Sekuritas application (either the Mandiri application or via Livin’ by Mandiri), here are the repair steps you can try:
1. Quick Solution (Basic Troubleshooting)
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Check for App Updates: The Growin’ app frequently releases security updates. Make sure you’re using the latest version from the Play Store or App Store.
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Change Internet Network: Errors often occur due to unstable connections. Try switching from Wi-Fi to cellular data (4G/5G) or vice versa.
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Clear Cache (Android Only): Go to
Pengaturan HP>Aplikasi>Growin'>Penyimpanan>Hapus Cache. This will clear junk data without deleting your account.
2. Try an Alternative Route
If the application on your cellphone is experiencing problems (down), you can often still access your account and make transactions via a browser on your computer/laptop:
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Growin’ Web: Access athttps://invest.growin.id/
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Growin’ Pro: Access athttps://pro.growin.id/
3. Recognize the Error Message
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“Connection Timeout” / “Server Busy”: The server is busy or under maintenance. Wait 15-30 minutes and then try again.
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“Session Expired”: You need to log out completely and log back in.
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Failed to Login to Livin’: If you are having trouble with the investment feature in Livin’ by Mandiri, try using the separate Growin’ App .
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4. Contact Mandiri Securities Official Assistance
If the problem persists (e.g. the balance does not appear or the order is stuck), immediately contact official customer service:
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Care Center: 14032
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Official WhatsApp: 0815-333-14032
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Email: care_center@mandirisekuritas.co.id
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