It is frustrating when a critical app like Google Maps stops working. The issue is usually related to internet connectivity, app data corruption, or location settings.
Here is a step-by-step troubleshooting guide, starting with the fastest fixes:
1. Quick Fixes (Internet & Location)
| Check | Action |
| Check Internet Connection | Make sure your Wi-Fi is stable or your Mobile Data is turned on and working (try loading a website or another app). |
| Toggle Airplane Mode | Turn Airplane Mode on for 10-15 seconds, then turn it off. This resets your network connection and often fixes temporary glitches. |
| Restart the App | Fully close Google Maps (swipe it up from your recent apps) and then reopen it. |
| Restart Your Phone | A full restart can clear many system-level errors and refresh your GPS signal. |
| Check Location Services | Go to your phone’s Settings and ensure Location (or Location Services) is turned ON and that Google Maps has permission to use your location |
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2. Fix Corrupted Data (Cache & App Updates)
If the quick fixes don’t work, corrupted data stored by the app is the most likely culprit.
A. Clear Cache (Recommended)
Clearing the cache deletes temporary files and is often the best solution without losing saved data.
Android: Go to Settings > Apps > See all apps > Maps > Storage & cache > Tap Clear cache.
iPhone/iPad (Within Maps): Open Google Maps > Tap your Profile picture > Settings > About, terms & privacy > Clear application data > OK.
B. Update the App
Ensure you are running the latest version, as updates fix known bugs.
Go to your App Store (iOS) or Google Play Store (Android), search for Google Maps, and tap Update if an update is available.
3. Advanced Troubleshooting
If the issue persists, try these more aggressive steps:
Disable Wi-Fi Only Mode: If the app only works when you’re on Wi-Fi, you might have “Wi-Fi only” mode enabled. Open Maps, tap your Profile Picture > Settings and ensure the Wi-Fi only toggle is OFF.
Calibrate the Compass: If your location dot is visible but pointing in the wrong direction, you need to calibrate the compass.
Open Maps and tap the blue location dot.
Tap Calibrate.
Follow the on-screen instructions, often involving moving your phone in a figure-eight motion until the accuracy improves.
Reinstall the App (Last Resort): Uninstall the Google Maps app completely, restart your phone, and then reinstall it from the app store. This removes all data and files, ensuring a clean start.
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