When you set up your Roku streaming player or Roku TV at go.roku.com/connectivity, you’ll be asked to connect to the Internet using Wi-Fi or an Ethernet cable.
For any Roku connectivity setup or troubleshooting, you’ll want to rely on Roku’s official support resources. Here’s a clearer breakdown:
How to Set Up or Troubleshoot Roku Network Connections
1. Connecting Your Roku to the Internet
Navigate on your Roku device: Home > Settings > Network > Set up connection.
Choose Wired (Ethernet) or Wireless (Wi-Fi).
If using Wi-Fi:
Select your network.
Enter the password to connect.
2. Checking Your Connection
Go to Settings > Network > Check connection to assess signal strength and connectivity status.
3. Resetting and Restarting Your Device
Try a quick restart: Settings > System > Power > System Restart, or simply unplug the device, wait ~10 seconds, and plug it back in.
For persistent issues, perform a Network Connection Reset: Settings > Advanced system settings > Network connection reset.
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Common Troubleshooting Tips
Place your Roku closer to your Wi-Fi router, or reduce interference from devices like microwaves or cordless phones.
Ensure your router broadcasts a 2.4 GHz network, as some Roku models may not support 5 GHz or can struggle with dual-band setups.
Watch out for overlapping SSIDs (network names) on both 2.4 GHz and 5 GHz—renaming bands uniquely can help your Roku clearly identify and connect.
Insights from Other Roku Users
In Reddit discussion:
“If you go on the TV to the network settings and scan for networks… it just sits there saying loading”
— frustrates many users when experiencing constant disconnection issues.
Some users report that factory resetting their Roku TVs fixed persistent disconnection issues:
“Update: factory restarting it fixed the issue.”
Quick Reference Table
| Action | Steps |
|---|---|
| Connect to Network | Home → Settings → Network → Set up connection |
| Check Connection Status | Settings → Network → Check connection |
| Restart Device | Settings → System → Power → System Restart or unplug/replug device |
| Reset Network Settings | Settings → Advanced system settings → Network connection reset |
| Improve Signal Quality | Reposition device/router, avoid interference, ensure proper Wi-Fi band |
What You Can Do Next
Use the official Settings flow on your Roku device to set up or reset your network connection.
If you’re facing continued disconnection or network visibility issues:
Restart both your Roku and router.
Reset connection settings on Roku.
Factory reset as a last resort (this will erase apps or preferences).
Double-check your Wi-Fi band compatibility and consider separating 2.4 GHz and 5 GHz SSIDs if needed.
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