Generic Checkout Error is a common and frustrating glitch with the Domino’s ordering system. It is usually caused by a “stuck” payment method or a conflict with a specific coupon.
Here are the proven fixes, ordered from the easiest to the most effective.
1. The “Payment Swap” Trick (Most Effective)
This forces the system to refresh its connection to the payment processor.
On the checkout screen, change your payment method to “Pay at Store” or “Cash”.
Try to place the order.
Note: If you absolutely must pay by card, select “Cash” first, let the screen refresh, and then switch back to Credit/Debit card and try again.
2. Try Guest Checkout
The error is often tied to corrupted data in your saved “Pizza Profile” (e.g., an expired card or a glitched address format).
Log out of your account.
Select “Checkout as Guest”.
Manually enter your address and payment info.
3. Check for “Bad” Coupons
Certain coupons are notorious for causing this error, particularly free item redemptions (like the “Emergency Pizza” or rewards points pizzas).
Remove the coupon or free item from your cart.
Try to check out.
If it works, that specific coupon is broken. You will likely need to call the store to get them to honor the deal.
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4. Sanitize Your Address
The Domino’s system is very sensitive to special characters.
Check your delivery instructions and address lines.
Remove any symbols like
#,/,-, or&.Ensure your Billing Zip Code matches your credit card exactly.
5. The “Nuclear” Option
If none of the above work, the specific Domino’s server you are connecting to might be down.
Call the local store directly. Tell them, “I’m getting the generic checkout error online.”
Ask them to honor the online coupons. Most managers are aware of how buggy the website is and will manually apply the discounts for you.
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