Foxtel error code 4013, or sometimes AF4013, is a well-documented issue that typically occurs on Android devices and indicates that the Foxtel app is incompatible with the device’s current operating system.
This error has been a recurring problem for Foxtel users, particularly after their devices, such as Google Chromecast with Google TV, receive an OS update.
Based on recent reports, the error is specifically linked to the Foxtel app’s incompatibility with newer versions of Android, such as Android 14 and Android 16. Foxtel has acknowledged this as a known issue on their end.
Troubleshooting Steps
Here are some recommended fixes based on expert suggestions:
Restart Devices & Router
Power-cycle your TV/Chromecast and Wi-Fi router to refresh connections.
Check Credentials
Ensure your Foxtel account email and password are typed correctly—AF4013 may appear due to authentication issues.
Use Alternative Devices
If you’re streaming via Chromecast or an Android 14/16 device, consider casting from a mobile phone or tablet where the app may still function.
Try the Beta App (if Available)
A Facebook thread hinted at a working build for Chromecast with Google TV:
“Fix for AF4013 error: Foxtel Android TV app for Chromecast with Google TV and Google TV Streamer confirmed working with this link”.
If you’re comfortable sideloading or entering beta programs, you might explore this option carefully.
Contact Foxtel Support
Since AF4013 stems from compatibility issues, Foxtel support or their live chat may provide temporary workarounds or updates.
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Summary Table
| Issue | Cause & Status | Suggested Fixes |
|---|---|---|
| Android 14/16 Compatibility | Foxtel app not supported yet on these OS versions | Use older device, cast via mobile, join beta |
| Authentication Issue (AF4013) | Wrong credentials or login glitch | Double-check login details, reset if needed |
| Network/Connection Issue | Connectivity failure between TV/Chromecast and Foxtel | Restart devices and router |
What You Can Do Now
If possible, log in from another device—like a smartphone or tablet—as a workaround.
Reach out to Foxtel Support via their help portal or live chat for updates on Android 16 compatibility.
Stay tuned to community forums (such as Facebook groups or Reddit) for shared beta links or user-discovered solutions.
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