Here’s a clear and updated guide to help you with Foxtel login and account access issues via foxtel.com.au/login-help: Visit the Foxtel login page and click “Forgot password?” above the password field.
Common Login & Account Access Issues + Solutions
1. Forgot Your Foxtel ID Password?
Visit the Foxtel login page and click “Forgot password?” above the password field.
Options to reset:
Via Text Message (SMS):
Choose the Text message option.
Enter your mobile number and the account holder’s date of birth.
Complete the CAPTCHA, then click Send code.
You’ll receive a 6‑digit code (valid for 15 minutes)—enter it and create a new password.
Via Email:
Choose the Email option.
Enter your registered email address and complete the CAPTCHA.
You’ll receive a reset link—click it and follow the prompts to set a new password.
2. Forgot Your Username / Email for Foxtel ID?
On the login page, click “Forgot Username?”
Available options:
Via Text Message: Enter your mobile number + DOB → receive a code → view your username.
Via Account Info: Use DOB + account number or serial number → retrieve username.
Via Email: Provide your email → you’ll receive details if it’s registered.
3. Creating or Registering a Foxtel ID
If you’re new or haven’t registered yet, head to the login page and follow these steps:
Enter your account details: DOB plus account number, smartcard, or box serial number.
Provide an email and create a password.
Click Submit, then validate your email via the confirmation link (valid for 4 days).
Also Read : iMessage Activation Error | Step by Step Fix
Support Options If You Still Can’t Log In
Live Chat & Help Articles
Head to Foxtel’s Contact Us page to access:
Live Chat with an assistant or agent.
A library of help articles to guide you through common login issues.
Phone Support
Existing customers: Call 1300 657 346
New customers: Call 1300 130 799
Overseas callers: Use +61 2 8336 0020
Available hours: Typically 9 AM–9 PM (TV issues) and 9 AM–6 PM (billing/contact) depending on the query.
Complaints & Escalation
For unresolved issues or formal complaints, call 131 999 or use the online complaint form.
You can also email: complaints@foxtel.com.au
In-App Assistance (MyFoxtel App)
The MyFoxtel app (iOS/Android) enables:
Account changes, billing, package updates, record shows, and technician requests.
Access to support articles and live chat.
Quick Reference Table
| Issue | What to Do |
|---|---|
| Forgot password | Use SMS or email reset via login page. |
| Forgot username/email | Retrieve via SMS, account info, or registered email. |
| Need to register a Foxtel ID | Use DOB + account/smartcard/serial, then verify your email. |
| Need general or account help | Use Live Chat or Help articles on Foxtel site. |
| Prefer phone support | Call 1300 657 346 (existing) or 1300 130 799 (new). |
| Need to complain or escalate | Call 131 999 or use the complaint form/email. |
| Managing account via app | Use MyFoxtel app for self-service and chat support. |
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