Fixed : Roblox Encountered an Unexpected Error Click Ok to Create Support Files

If you’re seeing the error: “Roblox encountered an unexpected error. Click OK to create support files.”…it typically means that Roblox has crashed due to a system conflict, corrupted files, or an issue with your device’s graphics or settings.

🛠️ Fix “Roblox Encountered an Unexpected Error” (Step-by-Step)

✅ 1. Restart Your PC

• Sometimes it’s just a one-time crash — restart your computer and try launching Roblox again.

🔄 2. Clear Roblox Cache

Windows:

1. Press Win + R → Type %localappdata%\Roblox → Press Enter

2. Open the Versions folder

3. Delete all the folders inside it

Then relaunch Roblox.

📦 3. Reinstall Roblox

1. Uninstall Roblox:

   • Open Control Panel > Programs > Uninstall a program

   • Select Roblox and click Uninstall

2. Delete leftover files:

   • Press Win + R → type %localappdata%\Roblox → delete the Roblox folder

   • Also check %appdata% and clear any Roblox folders

3. Reinstall Roblox:

   • Go to https://www.roblox.com and reinstall the client

Also Read : vizio.com/setup | Validate PIN and Enter Code

🎮 4. Run as Administrator

• Right-click the Roblox shortcut or .exe file

• Click “Run as Administrator”

• See if it launches without error

💻 5. Update Graphics Drivers

Outdated GPU drivers can cause Roblox to crash.

• NVIDIA: https://www.nvidia.com/Download/index.aspx

• AMD: https://www.amd.com/en/support

• Intel: https://www.intel.com/content/www/us/en/support/detect.html

🧰 6. Check for Windows Updates

• Go to Settings > Windows Update

• Install any pending updates

• Restart after installing

🔒 7. Disable Antivirus / Windows Defender (Temporarily)

Sometimes, antivirus software blocks Roblox files:

• Temporarily disable your antivirus

• Try launching Roblox

• If it works, add Roblox to your antivirus’ exception list

🔍 8. Check for Background Conflicts

Close unnecessary apps that might interfere:

• Discord overlay

• MSI Afterburner

• Game booster software

• OBS / screen recorders

Try running Roblox again.

❓ Still Not Working?

You can try creating a support file (as the popup suggests):

1. Click “OK” on the error window to create support files.

2. A folder will be created (typically on your Desktop or in AppData) with logs.

3. Go to Roblox Support

4. Submit a ticket and attach the support file you generated.