Here’s how to fix the “Network Error” or “Network Risk Detected” issues in the Popmart app: Move between Wi‑Fi and mobile data (4G/5G). Many users report success switching networks when the error appears.
🔧 Immediate Fixes
1. Switch Networks
Move between Wi‑Fi and mobile data (4G/5G). Many users report success switching networks when the error appears.
2. Close & Reopen the App
Fully force‑close (swipe the app away), wait a few seconds, then reopen. This clears sessions causing glitches.
3. Clear Cache & Data
On Android: Settings → Apps → Popmart → Storage → Clear cache & data.
On iOS: Reinstall the app to purge cache.
4. Disable VPN, Proxy, or Ad‑blockers
Popmart detects these as risks. Turn them off to prevent triggering its security system.
5. Log Out & Log In
Especially if signed in across multiple devices. Log out everywhere, then log in on only one device.
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🌐 Alternate Access Methods
Use the web version (via your browser) as a workaround—often works when the app doesn’t.
Try incognito/private mode in your browser to bypass caching/custom tracking.
🕐 If You’re Triggered by Anti‑Bot Protections
Popmart flags users browsing too rapidly (“access too frequent”) as bots:
Slow down—no aggressive refreshes.
Wait 10–30 minutes; restrictions often lift automatically .
Consider switching IP/network if blocked.
🛠 Other Helpful Steps
Update/Reinstall App and OS: Ensure latest Popmart app and iOS/Android version.
Check for Server Issues: Popmart’s servers often go down during high-traffic drops; check official social media or community forums.
Contact Support if the error persists: Use in-app “Chat with Us” or email support with screenshots and details.
🧩 Quick Troubleshooting Table
| Issue | Try This |
|---|---|
| Network error / environment not secure | Switch Wi‑Fi ↔ mobile, disable VPN, clear cache |
| Access restricted / too frequent | Slow down, wait 10–30 min, switch IP or device |
| App crashes / not loading | Force restart, reinstall app, update OS |
| App works, web doesn’t | Use app or web incognito mode |
Fix Flow
Force‑close → reopen app
Switch network (Wi‑Fi/data)
Clear cache or reinstall
Disable VPN and proxies
Use browser (incognito) if needed
Slow refresh rate and wait if blocked
Contact support with details
Try these in that order to resolve most Popmart network/security errors.
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