“Error Communicating with Franchise Server” in Planet Zoo is a known issue many players have faced. Below are several fixes and workarounds you can try. One of them may resolve it for you.
🔍 Possible Causes
From community reports and support threads, the error can arise due to:
Naming / Profanity Filter: The franchise name you choose may trigger a filter or conflict (e.g. using the same name as a beta save)
Server-side/Internal Errors: The game’s franchise servers may be having issues (internal server errors)
Network / Connectivity Drop: Your internet connection or firewall may be interfering with communication
Game Bug / Save Conflict: Using an old save, or a conflicting franchise name from beta, may cause errors
🛠 Suggested Fixes & Workarounds
Try the following steps, from easiest to more involved:
| Step | What to Try |
|---|---|
| 1. Restart the game / PC | Sometimes a clean launch fixes transient connectivity issues. Many players report this works. |
| 2. Use a simpler franchise name | Avoid long names, special characters, or names used in beta. Use a short, generic name initially. |
| 3. Delete or rename conflicting beta saves | If you used a franchise or company name during earlier versions or beta, remove or rename it so the new one doesn’t clash. |
| 4. Check firewall / antivirus settings | Make sure Planet Zoo is allowed through your firewall, and antivirus software isn’t blocking its network connections. |
| 5. Ensure stable internet connection | Use a wired connection or a reliable, low-lag connection. Avoid heavy network usage while launching. |
| 6. Wait and retry (if it’s server-side) | If the game’s servers are experiencing internal issues, often waiting 5–20 minutes and retrying helps. |
| 7. Contact Frontier / Submit a Support Ticket | If none of the above work, raise a ticket with Frontier’s support so they can investigate server-side or account-specific issues. |
If you continue to experience the error, check the official Frontier Developments forums and community sites like Reddit to see if other players are reporting similar issues. This can help you determine if the problem is on your end or a wider server issue.
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