If you’re seeing the “Error reloading user information” message on Depop, it means the account has been deleted or banned—not that you’ve been blocked.
Here are common reasons and what you can do:
🛠️ Why It Happens
1. Account Deleted or Suspended
Reddit users often report that when a profile shows that login error, it means the account has been deleted or banned—not that you’ve been blocked.
“Error reloading user information means the account got deleted/banned.”
2. Temporary Glitch or Outage
Many people experience this when Depop’s servers are overloaded or under maintenance:
“showing lots of loading errors… I can’t open any profiles”
These issues usually resolve within minutes to hours on their own.
3. Rate Limiting
The error may come from “too many requests”—meaning you (or Depop) hit a limit.
“Error reloading user information, too many requests”
Also Read : Solved : Unexpected Character Encountered While Parsing Value Bluebeam
✅ How to Fix It
A. Check if the Profile Is Actually Gone
Try accessing from a different account or browser:
If the profile doesn’t load anywhere, it’s likely deleted or suspended.
B. Wait and Retry
If it’s a glitch or rate-limit issue, wait 15–60 minutes and try again.
Many users report profiles returning to normal after a short time.
C. Refresh the App or Browser
Force close and reopen the app.
Switch network: Try Wi‑Fi vs mobile data.
Reinstall the app—this ensures you’re on the latest version and clears corrupt cache.
D. Check for Server Outages
Visit Depop’s social media or community forums; users sometimes mention widespread issues.
A past incident on iOS was fixed by updating the app.
E. Contact Depop Support
If the issue persists after waiting:
Go to My Depop → Support → Need Help? → Technical Issues
Or file a ticket on the web Help Centre, including:
App version, device type, screenshots, screen recording, and network conditions
🧭 Quick Troubleshooting Guide
| Step | Action |
|---|---|
| 1 | Check if the profile loads via another account/device |
| 2 | Wait 15–60 minutes — could be a temporary outage |
| 3 | Force close and reopen the app |
| 4 | Switch network (Wi‑Fi ↔ mobile data) |
| 5 | Reinstall or update the app |
| 6 | Contact Depop Support with full details |
⚠️ Scams vs. System Glitches
If you just can’t view a profile but can still message, it’s likely a system issue, not that you’ve been blocked.
If a seller disappears after your purchase, wait 7 days to open a case—but also consider opening a PayPal or card dispute if you suspect fraud.
🔚 Summary
👉 Most “Error reloading user information” issues are due to deleted accounts or temporary glitches on Depop’s end—not user error.
🔄 Basic fixes like waiting, switching networks, reinstalling, and updating often resolve the issue.
📩 If it continues, reach out to Depop support with as much detail as possible.
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