A new texting scam is targeting FasTrak users. Those text messages that claim you have unpaid tolls and need to pay immediately. Be careful! There’s a big scam going around that looks like a FasTrak text.
Here’s the deal:
- FasTrak (the real toll system in California) does NOT send text messages to people who don’t already have an account. So, if you get a text out of the blue saying you owe money, it’s very likely a scam.
- These fake texts often have misspellings or bad grammar. They might even get the name wrong (like “FastTrack”).
- They try to scare you by saying you’ll get a fine or lose your license if you don’t pay right away.
- They include a link to a fake website. If you click on it, you could give scammers your personal information or even your bank account details.
What to do if you get a suspicious text:
- Don’t click on any links!
- Don’t reply to the text.
- Report it as spam or junk.
- Block the number.
- If you have a FasTrak account, check it online to see if you actually have any unpaid tolls. Go to the official FasTrak website (not the link in the text!) to do this.
- You can also report the scam to the Federal Trade Commission (FTC) at ftc.gov/complaint.
Does Fastrak Send Text Messages
FasTrak can send text messages, but only in very specific situations:
- Account Notifications: If you already have a FasTrak account and you’ve opted in to receive text alerts, they might send you messages about low balances, upcoming payments, or other account activity.
- Customer Service: If you’ve recently interacted with FasTrak customer service, they might use texts to follow up or provide information related to your inquiry.
However, FasTrak will NEVER:
- Send you a text out of the blue demanding payment. If you get a text like this and you don’t already have an account, it’s definitely a scam.
- Include a link to an external website for payment. They’ll direct you to their official website or app.
- Threaten you with fines or legal action in a text message.
The Bottom Line: If you get a text that seems even a little bit suspicious, it’s best to be cautious. Don’t click on any links, and contact FasTrak directly through their official channels to verify any information.
To be extra safe:
- Log in to your FasTrak account online or through the app to check for any legitimate notifications.
- Report suspicious texts to 7726 (SPAM) and the Federal Trade Commission (FTC).
Remember: Always be cautious of unexpected texts, especially if they ask for personal information or try to scare you into doing something quickly. If you’re ever unsure about a text message, it’s best to contact the company directly through their official website or phone number to verify its legitimacy.
