There are a few possible reasons why someone might think there’s a FanDuel “glitch” or why FanDuel might not be paying out — plus what you can do about it.
Dealing with a FanDuel payment issue or a potential glitch can be frustrating. Here is a breakdown of the common reasons for payout problems and the steps you should take:
Here’s a breakdown + some advice, based on common issues and some known cases:
Why FanDuel Might Not Be Paying Out (or Seems to Glitch)
Withdrawal / Payout Delays
FanDuel commonly takes up to 48 hours to approve a withdrawal.
After approval, the actual transfer depends on the withdrawal method (bank, PayPal, etc.).
They also do anti-fraud / compliance checks, which can delay things, especially for large wins or unusual activity.
Technical or Pricing Errors (Glitches)
FanDuel’s house rules explicitly say they can void or resettle bets if there was a “human or technical error.”
For example, there was a case where a bettor won $82,000, but FanDuel claimed it was due to a “glitch / obvious pricing error” and refused to pay that full amount.
With “Cash Out” bets, they reserve the right to resettle the bet if the cash-out offer was wrong due to technical error.
Account or Verification Issues
If your account is under review (KYC, identity verification) or flagged, FanDuel may withhold payout until the checks are complete.
FanDuel rules also mention that they may refuse a withdrawal or close an account if deposit-bonus terms are not met.
Multiple accounts: If FanDuel detects that you’re controlling more than one account, they can suspend or terminate accounts and withhold winnings.
Settlement / Resettlement of Bets
FanDuel may initially settle a market and pay out, but later reverse settlement if new information comes in or if there was a mistake.
Their rules say they may resettle if there’s an error in scoring or the initial result was wrong.
User Reports / Glitch Stories
Some users on Reddit have claimed their winning bets didn’t payout or were reversed:
“They definitely did. Give it a few and see if it updates. If not, better call … so they can fix it …”
Others report that their account was suspended after a big win, or there was a “compliance review.”
Some players say there was a bug in customer support / chat, which impacted their bet or payout.
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What You Can Do If You Think FanDuel Owes You Money
Contact Support Immediately
Use FanDuel’s live chat (in the app or website) — this is often the fastest way.
Provide screenshots, timestamps, bet IDs, and any proof (e.g., your bet slip, settlement screen).
Verify Your Account
Make sure all KYC / identity verification is complete.
Confirm your payment method details are correct.
Ask for Escalation
If you don’t get a resolution in chat, ask to escalate your case (to a “higher-level” support or a complaints team).
Document all communications (email / chat) — useful if you need to escalate further.
Check FanDuel’s Rules
Review their House Rules and Terms of Service, especially around “resettlement,” “voiding bets,” and “technical errors.”
Make sure the kind of bet you made is eligible and wasn’t disallowed in any way.
Regulatory Complaint (if needed)
If FanDuel is operating under a gambling license in your state (or country), you might be able to file a complaint with the relevant gambling regulatory body, if you strongly believe the payout is wrong and FanDuel isn’t resolving it.
But do this only after you’ve tried their internal support and escalation.
Be Patient
Sometimes these delays are “normal” compliance / back-office checks.
But don’t sit purely on hope — push for status updates.
Summary
Yes — there are real cases (based on user reports and past news) of FanDuel refusing to pay out because of “glitches” or pricing errors.
But not all payout issues are due to a bug — many are due to standard compliance, verification, or risk-management procedures.
It’s very important to be proactive: reach out to support, document everything, and escalate if needed.
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