That error message — “Upstream connect error or disconnect/reset before headers” — typically appears when FACEIT’s servers or one of the services it depends on can’t establish a stable connection.
It usually comes from their backend (often Envoy proxy or similar infrastructure).
Here’s how you can troubleshoot and fix it:
🧭 1. Check FACEIT’s Server Status
This error is most often on FACEIT’s side, not yours.
Go to: https://status.faceit.com
Or check: https://twitter.com/FACEIT (they often post downtime updates).
If servers are down or under maintenance — you just have to wait.
⚙️ 2. Refresh or Reconnect
Try:
Logging out and back into FACEIT.
Refreshing the page with Ctrl + F5 (clears cache).
Restarting the FACEIT client if you’re using it.
Sometimes the proxy disconnect happens mid-request, and retrying fixes it.
Also Read : Face ID Not Working on iPhone
🌐 3. Check Your Internet & DNS
A weak connection or DNS issue can trigger this too.
Restart your router.
Try switching to a reliable DNS like Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1).
If using a VPN, disable it and reconnect — or if you’re not using one, try enabling one to change your routing path.
🔥 4. Clear Browser Cache (if using web FACEIT)
In Chrome:
Settings → Privacy → Clear Browsing Data → Cached files and cookies → Clear.
Then reopen FACEIT and log back in.
💻 5. Check for Local Firewall or Proxy Issues
If you’re on a work or school network, a proxy might block the connection.
Try connecting from a different network (mobile hotspot).
If it works there, the issue is likely with your current network’s routing or firewall.
🧩 6. Reinstall FACEIT Client (if desktop app)
If you use the FACEIT desktop client:
Uninstall it completely.
Delete its data folder (e.g.,
C:\Users\<You>\AppData\Local\FACEIT).Reinstall from https://www.faceit.com/en/downloads.
✅ Summary
| Cause | Fix |
|---|---|
| FACEIT backend outage | Wait & check status.faceit.com |
| Network/DNS issue | Restart router, change DNS |
| Cached session issue | Log out/in, clear cache |
| Firewall/proxy interference | Try another network |
| Corrupted client install | Reinstall FACEIT client |
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