Face RD App Error 9708 Fix | Aadhaar Face RD For PC

Face RD App Error Code 9708 usually indicates issues related to facial recognition service failures in the Aadhaar Face RD app. Update the Face RD app to the latest version from Google Play Store or Apple App Store.

Common causes include an outdated app version, poor internet connectivity, or camera-related problems such as dirty lens or insufficient lighting.

Here are some details about error code 9708 on the Aadhaar Face RD App (commonly used with UIDAI-linked face authentication) and how you can try to fix it.

✅ What the error means

• Error 9708 is cited in guide-articles as a generic “technical glitch” preventing the app from completing face-authentication.

• Possible causes include unstable internet connection, outdated app version, device compatibility, or improper capture conditions (lighting, angle, background).

• Example from a user thread:

  “It is happening only from my SSC app on face authentication” — user on Reddit reporting error 9708 when using Face RD via another service.

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🛠 How to fix or work around error 9708

Here are steps you can try:

1. Check your internet connection

   • Make sure you have a stable WiFi or strong mobile data signal.

   • Try switching from mobile data to WiFi or vice-versa to see if it helps.

   • Toggle airplane mode off→on to refresh connectivity.

2. Update the Face RD app

   • Go to Google Play Store (or App Store) and check if there is an update for the app.

   • Using an older version may cause compatibility issues with UIDAI’s servers.

3. Clear cache / data of the app

   • On Android: Settings → Apps → Face RD → Storage → Clear Cache (and if needed Clear Data).

   • This removes corrupted or old stored data which may interfere.

4. Ensure proper capture conditions for face scan

   • Face should be well-lit, facing the camera, no heavy shadows or background clutter.

   • Ensure camera lens is clean, remove glasses/headwear if advised, hair should not cover face.

   • Use recommended angle and distance from camera.

5. Check device compatibility and settings

   • Make sure your OS version is supported (Android version, iOS version) as some newer OS updates changed camera/biometric API behaviour

   • Ensure necessary permissions are granted: camera, storage, internet.

   • Avoid using rooted devices or those with custom ROMs if possible (some users in forums say rooted/custom ROM devices had trouble).

6. Try a different device

   • If possible, try the verification on another smartphone (with required camera/OS specs) to check if the issue is device-specific.

7. Contact support

   • If none of the above works, you might need to raise a support request. Provide: your device model, OS version, app version, steps you tried. This way the backend team can check if it’s a server-side issue.

🔍 Things to keep in mind

• This error does not necessarily imply your Aadhaar number or data are compromised — it is a functional/technical issue in authentication flow.

• Sometimes the root cause is server-side (UIDAI/Face RD backend) — so even if you do everything correctly, you may have to wait until the service is fully restored.

• If you occasionally get variations (e.g., error 9712, 9609 etc) the same kinds of fixes apply.