The error TVAPP-00116 is a connectivity error specific to the Xfinity Stream app on Roku devices. It typically means the app does not recognize that your Roku is connected to your in-home Xfinity Wi-Fi network, even if other apps are working fine.
It can also be caused by a “stale” login token that needs to be refreshed.
Here are the proven solutions to fix this, ranked from most to least likely to work.
1. The “Modem Cycle” Fix (Most Effective)
Even if your internet works for other devices, your modem may not be broadcasting the correct “home” tag that the Xfinity app requires.
Unplug your modem/router from the power outlet entirely.
Wait at least 30-60 seconds (do not skip this wait time).
Plug it back in and wait for it to fully reboot (all lights solid).
Restart your Roku and try the app again.
2. Reset Roku Network Connection
If the modem cycle doesn’t work, force the Roku to forget and rejoin the network.
On your Roku, go to Settings > Network.
Select Check connection to confirm status.
Select Set up connection and choose Wireless.
Select your home Wi-Fi network and enter the password again.
Crucial: Once connected, restart the Roku (Settings > System > Power > System restart) before opening the Xfinity app.
Also Read : https //g.co/recover for Help
3. The “Clean Install” Method
If the app data is corrupted, a standard reinstall won’t fix it because Roku holds onto old cache. You must follow this exact order:
Remove the Channel: Highlight the Xfinity Stream app, press the
*button on your remote, and select Remove channel.Restart the Roku: Go to Settings > System > System restart. (Do not skip this step).
Reinstall the Channel: Search for “Xfinity Stream” in the channel store and install it.
Authorize: You will be asked to re-authorize the device via
xfinity.com/authorize.
4. X1 System Refresh (If you have a cable box)
If you have a main Xfinity TV box (X1) in the house, a glitched main box can sometimes block streaming apps on secondary devices.
Press the A button on your Xfinity voice remote (or say “System Refresh” into the voice remote).
Select System Refresh. This takes about 10 minutes and will interrupt TV service temporarily.
Quick Checklist
No VPNs: Ensure you are not using a VPN or a mobile hotspot; the app strictly requires your residential home Wi-Fi IP address.
Check “Using App” vs. “Using Box”: Ensure you are trying to use the app on a Roku device. If this error appears on a main cable box, it is a hardware signal failure requiring a technician.
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