Error Fix | Commbank Unable to Show Balance

If you’re seeing an “Unable to Show Balance” or commbank current balance unavailable error in the CommBank (Commonwealth Bank of Australia) app or website, it usually indicates a problem retrieving your account data.

Here’s how you can fix or troubleshoot it:

Step By Step Fix

✅ 1. Check Internet Connection

Ensure you have a stable internet connection:

• Switch between Wi-Fi and mobile data.

• Try loading other apps/websites to confirm connectivity.

✅ 2. Restart the App or Device

• Close the CommBank app completely (force stop).

• Restart your phone, then reopen the app.

✅ 3. Update the CommBank App

An outdated app may not display account details correctly.

• Go to Google Play Store or Apple App Store.

• Search CommBank and tap Update if available.

Also Read : Commbank App Not Working Fix

✅ 4. Check for Outages

Sometimes it’s not your fault — CommBank’s systems may be down.

• Visit CommBank’s status page

• Or search online: “CommBank outage” on Twitter/X or DownDetector.

✅ 5. Log Out and Back In

• Tap Log out from the app.

• Wait a few minutes, then log back in.

✅ 6. Clear App Cache (Android only)

• Go to Settings > Apps > CommBank > Storage.

• Tap Clear Cache (NOT Clear Data unless last resort).

✅ 7. Try NetBank (Web) Instead

If the app isn’t working:

• Go to https://www.my.commbank.com.au/

• Log in and check if your balance is visible there.

✅ 8. Call CommBank Support

If nothing works, contact:

• 13 2221 (from Australia)

• Or chat with them via the app or NetBank.

🛠️ Possible Technical Causes:

• Temporary server sync issue.

• App session expired or corrupted.

• Ongoing maintenance or security check on your account.