Error Code 771 DirecTV | 771 – Searching for Satellite Signal

The DirecTV error code 771 means your receiver is having trouble communicating with the satellite dish — basically, it’s not getting a satellite signal.

This is one of the most common DirecTV issues, especially during bad weather or cable/satellite line problems.

Here’s how to fix it 👇

⚙️ What Error 771 Means

“771 – Searching for satellite signal.”

It usually means:

• There’s bad weather blocking the signal.

• The coax cable between your receiver and the dish is loose or damaged.

• The SWiM power inserter (if you have one) isn’t powered.

• The satellite dish has been misaligned or obstructed (e.g. snow, debris, tree branches).

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🧰 Step-by-step Fixes

1. Check for weather interference

If it’s raining or snowing heavily, the signal can drop temporarily.

• Wait for the weather to clear and the signal should return.

• Avoid rebooting the receiver during heavy storms — it can take longer to reconnect.

2. Check cable connections

• Go to the back of your DirecTV receiver.

• Make sure the SAT-IN cable (coax) is firmly connected.

• Follow the cable back to the wall or power inserter, ensuring all connections are snug.

• Avoid using damaged or bent cables.

3. Check the SWiM Power Inserter (if you have one)

• This is a small white or black box connected between the dish cable and your receiver.

• Make sure it’s plugged into power and the green light is on.

• If it’s off, plug it back in or try a different outlet.

4. Reset your receiver

• Press and hold the red reset button (on the front or side of the receiver) for about 10 seconds.

• Wait a few minutes for the system to restart and check if the signal returns.

5. Inspect the dish (if safe)

• Look for obstructions: snow, ice, branches, debris.

• If something’s blocking it, safely clear it off.

• Don’t climb onto the roof — contact DirecTV if the dish needs realignment.

6. Run a signal test

• On your remote: Menu → Settings → Satellite → View Signal Strength

• If signal bars are very low or missing, your dish might be out of alignment — you’ll likely need a technician.

7. Call DirecTV Support

If all else fails, contact DirecTV technical support (1-800-531-5000) or use the MyAT&T app to schedule a technician visit.

🧩 Quick Summary