An “error authenticating with Venmo” usually points to one of a few common issues, most of which are related to login credentials, app status, or security.
Here are the most common causes and the steps you can take to fix them:
Common Authentication Error Fixes
1. Double-check your credentials
Make sure your username, email, or phone number and password are correct.
If you use Facebook or Google to log in, make sure those accounts are active and working.
2. Reset your password
Go to venmo.com/forgot_password or use the “Forgot Password” link in the app.
Follow the steps to reset.
3. Two-Factor Authentication (2FA) issues
If you’re not receiving the SMS code:
Make sure your phone has service.
Restart your phone.
Wait a few minutes before requesting a new code.
If you’re using an authenticator app, make sure it’s synced correctly.
4. App issues
Make sure you’re using the latest version of the Venmo app.
Try uninstalling and reinstalling the app.
Clear the app cache (on Android: Settings > Apps > Venmo > Storage > Clear Cache).
5. Network issues
Switch between Wi-Fi and cellular to test.
Restart your phone or router.
Try logging in from a different device or browser (for web).
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Security & Verification Issues
If the basic troubleshooting steps don’t work, the error is likely related to security:
Multifactor Authentication (MFA) or Verification Code Issues:
- If Venmo is sending a code to your phone or email, ensure you are receiving the code and entering it correctly and quickly before it expires.
- If you’re not receiving the code, check your spam/junk folder, and ensure your phone number on file is correct and can receive messages from short codes.
New Device Login:
- If you are logging in from a new phone or computer, Venmo’s security will be stricter. You may need to follow additional on-screen steps to verify your identity.
- If you no longer have access to the phone number or email on file, you will need to select the option to verify your identity another way or contact Venmo Support immediately.
Account Suspension:
- In rare cases, if Venmo has flagged your account for suspicious activity, they may temporarily suspend it. Check your email for any communication from Venmo regarding a suspension or a request for documentation.
How to Contact Venmo Support
If you’ve tried everything above and still can’t authenticate, you will need to contact Venmo’s support team:
Use the Venmo App (Recommended):
- If you can get past the initial sign-in error, go to the Me tab $\rightarrow$ Settings $\rightarrow$ Get Help $\rightarrow$ Chat With Us and ask to speak to an agent.
Use the Venmo Website:
- You can visit the Venmo Help Center for other contact options.
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