Many players of Star Wars: Galaxy of Heroes (SWGOH) report issues with EA Connect not working, leading to problems logging in or linking accounts.
Here are common causes and fixes based on community feedback and official support:
Causes of EA Connect Login Issues in SWGOH
Account connection mix-ups due to multiple login methods used (Google Play, EA account, guest, Facebook).
Age restrictions in EA requiring users to be 18+ on their account profile.
Session expiration or account lockouts requiring re-authentication.
Google Play Services or device-related issues causing login errors.
Backend server problems or maintenance on EA servers.
Troubleshooting Steps That Work
Use Guest Login and Import Profile
Log in as a guest and complete the tutorial.
Go to Settings > Connections > Import Account and enter your EA/Google credentials.
This workaround often bypasses direct connect errors.
Uninstall Updates for Google Play Services
On Android devices, go to Apps > Google Play Services and uninstall updates.
Restart device and try logging in again.
This has worked for several players experiencing login loops or errors.
Ensure Account Meets Age Requirements
Verify that your EA account’s date of birth indicates you are 18 years or older.
Underage accounts may have limited online connectivity.
Clear Cache and Data for the Game App
Sometimes corrupted cached files cause login failures. Clear app cache/data and restart.
Check Network and Restart Device
Use stable Wi-Fi, avoid mobile data for login attempts, and reboot your phone/tablet.
Contact EA Support With Player ID and Ally Code
If problems persist, submit a ticket with your in-game Player ID and Ally Code. EA support can check account status and fix backend issues.
Be Patient During Known Server Issues
Sometimes the problem is on EA’s side due to server maintenance or outages. Check EA forums for updates.
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Community Workarounds and Tips
Create a new guest profile, finish the tutorial, then import your original profile.
Link accounts across platforms (mobile, PC, BlueStacks) to reduce login problems.
Avoid uninstalling and reinstalling the game repeatedly without backing up progress.
Summary
EA Connect issues in SWGOH are often related to authentication conflicts, age restrictions, or Google Play Service problems. Using guest login with profile import, uninstalling Google Play Services updates, and verifying age help most cases. For persistent issues, contacting EA support with account details is the best course of action.
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