If you’re seeing DWP (Department for Work and Pensions) text messages asking you to apply for benefits, energy support, or winter fuel allowances—especially with links or urgent deadlines—they are almost certainly scams.
Here’s how to recognize them and what to do:
Common Scam Tactics to Watch For
False Application Requests
Texts may suggest you haven’t applied for a “Winter Fuel Allowance,” “Energy Support Scheme,” or similar, often including a link and claiming there’s a short deadline. These are fake—if eligible, payments are usually automatic and the DWP will never ask you to apply via a text.
Urgency and Emotional Pressure
Scammers try to rush you into clicking links or sharing personal data by creating a sense of urgency. Phrases like “act now” or “deadline today” are common red flags.
Requests for Sensitive Information
These messages often link to fake sites mimicking official ones, prompting you for NI numbers, bank details, or even a small refundable fee—never legitimate.
Fake Schemes, Misleading Links
Campaign names like “Energy Support Scheme” may sound official, but no such DWP text scheme exists. Shortened or deceptive links (e.g., via rebrand.ly) are a telltale sign.
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What the DWP Actually Says
The DWP does not send texts or emails requesting bank or personal details to apply for fuel or energy payments.
The Energy Bills Support Scheme ended on April 1, 2024—so any texts related to it are false.
What You Should Do If You Receive a Suspicious Text
Don’t respond or click any links.
Block the sender number on your phone.
Forward the message to 7726, a free UK spam-reporting number—your provider can investigate these messages.
Report the scam to Action Fraud (online or 0300 123 2040).
Verify any benefit-related messages through official DWP channels.
Quick Summary Table
| What the Scam Says | Reality / What to Do |
|---|---|
| “Apply for Winter Fuel Payment” (text) | It’s a scam. DWP never asks to apply via text. |
| Urgent link to submit bank details | Don’t click. Report to 7726 and Action Fraud |
| “Energy Support Scheme” link | Scheme has ended; false message. |
| Requests for personal or financial data | DWP doesn’t ask via SMS. Always verify through official websites or contacts. |
Protect yourself and help keep others safe—especially those who might be targeted due to being older or less tech-savvy.
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