How do I reset my password?

Never give out login information or any banking / sensitive information to anyone over the phone or email; we will never ask you to login into a non-DoorDash domain.

In the event that you forgot your password:

1. Reset it by selecting Forgot your password? on the Merchant Portal log in page.

2. Enter your email used for the Merchant Portal.

3. A password reset link will be sent to your inbox.

4. In your inbox, you will receive an email. Click on the link and you’ll be prompted to create a new password.

How do I add new users to my Merchant Portal account?

Once in the Merchant Portal, click on Manage Users:

1. Click + Add User.

2. Add their information: first name, last name, and email address.

3. Select the role you want them to have in the Portal (note: this can be changed if needed)

• Business Admin: If this option selected, they will manage all stores under the business ID.

• Store Manager: If this option is selected, under Stores, click the + and type in the store name(s) for the locations that you wish the user to manage.

• Store Operator: If this option is selected, under Stores, click the + and type in the store name(s) for the locations that you wish the user to operate.

4. Select Send Invite.

The employee will then receive an email inviting them to login into the Merchant Portal. Add as many email addresses as you need.

Note: If you need to change the email address of an employee you’ve already added, please remove their email and re-add them to your account.