Dodo Activate SIM and Login Account: How do I activate my Dodo SIM?

Dodo Activate SIM and Login Account: How do I activate my Dodo SIM?

It’s easy! Simply choose how you purchased your sim below and follow the instructions to begin enjoying the incredible mobile services from Dodo.

Steps to activate

step 1
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Order your SIM online for free

step 2

They will ship it to you quickly and securely

step 3

Activate online with one of the great value plans

How do I activate my Dodo SIM?

Account activation

Your service will activate automatically 10 days after the sim card has been dispatched, alternatively you can activate your sim via:

  • Online at https://my.dodo.com/login
  • Over the phone by calling our dedicated activation line on 1300 308 532, and follow the prompts

Please refer to your welcome letter for activation details.

If you are transferring your number from another provider, activation may take up to 24 hours or a little longer on Sundays.

Transferring your number

You can transfer most mobile services to Dodo, just be sure to choose this option during the sign up process.

If your existing service is pre-paid, we require the mobile service number and the date of birth provided when that service was created.

If your existing service is post-paid, we require the mobile service number and the account number of the service you wish to transfer to Dodo.

Why do I need a verification code when transferring my number to Dodo?

A one-time passcode is a way for us to protect the privacy of our customers, ensuring that the service holder is the one who is requesting the transfer of their mobile number.

As part of the sign-up process, a one-time passcode will be sent to the mobile number you are wishing to transfer via SMS, so make sure you have that handy.

Once we have verified the passcode entered, you will be able to complete the transfer of your service to Dodo mobile.

If you suspect that your mobile service number has been fraudulently ported, you should immediately report the activity to either (a) the Australian Federal Police or the relevant State or Territory Police; and (b) the government services that support customers whose mobile service number is the subject of an unauthorised transfer.

How do I update my details?

If you need to update or change any of your account information, login to My Dodo and click the “Update details” quick link.

  1. Log into https://my.dodo.com/  & select Account (top menu bar)
  2. Select Personal Details from the Customer Information menu
  3. Edit & update your password, email address or contact
  4. Remember to Save your updated information
  5. Your changes will be updated immediately

My Dodo is your online one stop shop where you can manage all your Dodo accounts 24/7 whether gas, electricity, internet or mobile. It only takes a couple of  minutes to register for My Dodo.

To get started, ensure that you have your email address and password handy.

My Dodo gives you secure online access to;

  • Viewing and paying your bills
  • Updating your payment details including direct debits
  • Updating your personal details (email, contact numbers etc)
  • Setting up a payment plan or extension
  • Requesting a refund
  • Reviewing your energy usage and history

 

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