Direct Express Activate Card Login : How do I activate my Direct Express card?

Direct Express Activate Card Login : How do I activate my Direct Express card?

To activate your new Direct Express card, login into the mobile app  and Click on “Activate / Register Card”. Enter your 16 digit Card Number.

The Direct Express® card is a prepaid debit card offered to federal benefit recipients who receive their benefits electronically. The debit card offers the convenience and security of using electronic transactions to spend and access your money rather than using cash for purchases. You do not need to have a bank account to sign up for the card. There is no credit check or minimum balance requirement.

How to Activate your Direct Express Card using mobile app?

TIP: If your Direct Express card is not active, you can use the mobile app to activate your card.

  1. Open the Direct Express App on your device.
  2. Click on “Activate / Register Card”.
  3. Enter your 16 digit Card Number
    • Enter Card Number.

    TIP: This mobile app is for cardholders whose card number begins with 5115 63. You can click and hold the “eye” icon on the right hand side of Card Number, to view & check the card number you just entered.

  4. Select two requested security images in the box below to verify.
    • Click on each image.

    TIP: Once you select the two images the “Next” button will turn orange, allowing you to move to the next step.

  5. Click Next. The mobile app will ask you to enter information for your Card Account Verification.
  6. Enter Security Code (or CVV )
    • Click Done.

    TIP: The security Code or CVV, is the 3-digit code at the back of your card to the right of the signature panel

  7. Enter the last 4 digits of your SSN
    • Click Done.
  8. Click: Next. The mobile app will now ask you to Set New PIN for your card

Direct Express Card Activate

How does the Direct Express card work?

When you sign up to receive your federal benefits on the Direct Express card, you will receive your payment every month without having to worry about cashing your check or having it lost or stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express card account on payment day.

You can use your card to make purchases at merchants that accept Debit MasterCard, get cash back when you make purchases, and withdraw money from ATMs. You can pay with your debit card both online and at the U.S. Post Office when purchasing money orders.

How do I activate my Direct Express card?

When you receive your Direct Express card in the mail, call the Direct Express card Customer Service Department number listed on the back of your card to activate your card.

What type of federal payments can I have on the Direct Express card account?

Federal AgencyFederal Agency
  • Coast Guard
U.S. Coast Guard
  • Defense Finance and Accounting
  • DFAS Annuitant Pay
  • DFAS Retired Military Pay
  • DFAS Former Spouse Pay
  • Department of Labor
  • Black Lung
  • Federal Employee Workers Comp
  • Long Shore and Harbor Workers Comp
  • Energy
  • Office of Personnel
  • Civil Service Retirement/Annuity
  • Civil Service Survivor/Annuity
  • Railroad Retirement Board
  • Railroad Retirement Annuity
  • Railroad Retirement Unemployment/Sickness
  • Social Security Administration
  • Social Security Retirement, Survivors, and Disability Insurance
  • Supplemental Security Income
  • U.S. Department of the Treasury
DC Pension
  • Veterans Affairs
  • Veterans Compensation and Pension
  • Veterans Education MGIB
  • Veterans Education/Selected Reserve
  • Veterans Vocational Rehab and Employee
  • Chapter 33 – VA EDU Post 911 – Post 911 GI Bill
  • Chapter 35 – VA DEP EDU ASST – Dependents Education Assistance Program
  • Chapter 1607 – VA EDUCTN REAP – Reserve Education Assistance
  • Veterans Health Administration
  • Compensated Work Therapy
  • Veterans Medical Research

The Direct Express® card offers representative payees the option of receiving benefits on behalf of more than one person on one Direct Express® card or signing up for a separate Direct Express® card for each beneficiary. As a representative payee, you are responsible for complying with Social Security Administration’s rules related to holding funds for more than one beneficiary. Please contact the Social Security Administration to learn the rules related to holding funds for more than one beneficiary or call toll free 1 (800)772-1213. (TTY users can call 1 (800) 325-0778.)

What are the benefits of the Direct Express card?

The Direct Express card gives you the advantages of direct deposit even if you don’t have a bank account.

  • It’s Safe: No need to carry large amounts of cash and no risk of lost or stolen checks.
  • It’s Easy: Your money is automatically deposited to your card account on payment day each month. You won’t have to wait for the mail to arrive.
  • It’s Convenient: You can make purchases anywhere Debit MasterCard® is accepted and get cash back at retail locations, banks and credit unions, and ATMs throughout the world.


Can I activate my Direct Express debit card online?

  1. Open the Direct Express App on your device.
  2. Click on “Activate / Register Card” The mobile app will ask you to enter card information:
  3. Enter your 16-digit card number in the top section. TIP: This mobile app is for cardholders whose card number begins with 5115 63. …
  4. Select two security images in the box below. …
  5. Click Next.

How do I activate my Direct Express card starting with 5332?

Call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. Direct Express® and the Direct Express® logo are registered marks of the U.S. Department of the Treasury, Bureau of the Fiscal Service.

How do I set up my Direct Express card?

Your monthly benefits will be available on your payment day—on time, every time. You can use the card to make purchases, pay bills or get cash at thousands of locations. It’s quick and easy to sign up for the card. Call the toll-free Direct Express® hotline at 1-800-333-1795.

What number do I call to activate my Direct Express card?

Just dial 1-888-741-1115 to reach the customer service department and activate your Direct Express card. Three pieces of information are needed for activation: the card number that is printed on the front, the date of birth, and the last four digits of the Social Security number.

Can I reactivate my Direct Express card?

An inactive Direct Express card cannot be activated again. Your only option if you reported it lost or stolen and had it deactivated is to patiently await the arrival of your replacement card in the mail. It should have been automated to send you a replacement card if it had expired.

Why is my Direct Express card not working?

Assuming your balance is sufficient, any inactivity on your Direct Express® Prepaid Debit Mastercard® could be the result of suspicious or fraudulent activities.

Can I use my Direct Express card internationally?

Yes. You can use your Direct Express® card outside the United States, wherever Debit MasterCard® is accepted. See question 3.1 for information about fees that apply when you withdraw cash or use your card to make purchases outside the United States.

What ATM can I use my Direct Express card for free?

The Direct Express® card surcharge-free ATM network offers surcharge-free ATM access at approximately 75,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, MasterCard® ATM Alliance, and MoneyPass.

How do I speak to a person at Direct Express?

Get in Touch With a Real Person by Dialling One of These Direct Express Numbers. You can reach Direct Express’s customer support department by dialling the number 1-888-741-1115 that appears on the reverse of your card. Or dial 1-866-569-0447 if you are using a TTY device. Call 1-765-778-6290 to speak with an International Collect Direct Express representative.