Based on current reports for December 2025, there are no widespread official outages for the Dexcom Follow app, though there are isolated reports of users experiencing connection issues.
Since the servers are generally operational, the issue is likely specific to your device, the “Sharer’s” device, or a settings conflict.
Here is a step-by-step troubleshooting guide, ordered from the most common fixes to more technical solutions.
1. The “Sharer” Check (Most Common Cause)
The Follow app is a passive viewer; it only works if the person wearing the Dexcom (the “Sharer”) is successfully uploading data.
Check the Sharer’s Phone: Ensure the person with the sensor has an active internet connection (WiFi or Cellular).
Verify the G6/G7 App: On the Sharer’s phone, open the main Dexcom app. If they see “Signal Loss” or “No Data,” you will not see data either.
Toggle Sharing: On the Sharer’s phone, go to Share settings, toggle Sharing OFF, wait 15 seconds, and toggle it back ON.
2. Fix for “Server Error” or “Server Unavailable”
If you are seeing a specific “Server Unavailable” message even when your internet is fine, this is often a known bug related to phone language settings (especially on Android or outside the US).
The Language Fix:
Go to your phone’s Settings > System > Languages.
Ensure your primary language matches your region (e.g., English UK if you are in the UK).
Crucial Step: If you have multiple languages listed (e.g., English US and English UK), remove the secondary ones so only the local language remains.
Restart the phone and open the app.
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3. Region Mismatch (US vs. International)
Dexcom accounts are region-locked. The Sharer and Follower must use accounts created in the same region.
The Issue: If the Sharer created a US account and you downloaded the “International” version of the Follow app (or vice versa), it will not connect.
The Fix: You must delete the invitation, uninstall the app, and ensure you are downloading the version of Dexcom Follow that matches the Sharer’s account region.
4. General Troubleshooting
Force Close & Re-open: completely close the app (swipe it away) and reopen it.
Check for Updates: Go to the App Store (iOS) or Google Play Store (Android) and ensure you have the latest version of Dexcom Follow.
Delete and Re-invite:
Have the Sharer remove you from their “Followers” list in their app.
Delete the Follow app from your phone.
Restart both phones.
Have the Sharer send a new invitation email.
5. Check Official Status
If none of the above works, there might be a localized outage that hasn’t hit the major news yet.
Official Status Page: Visit status.dexcom.com to see if “Dexcom Follow” is listed as Operational.
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