cvs.com/otchs/devoted : Welcome Devoted Health members – OTCHS Login
If this is your first time visiting, you’ll need to create an OTC Health Solutions account. Create an account using an email address you don’t share with a spouse or caregiver.
Keep this booklet where you can easily get to it. You’ll want to reference this often and use it to help you order.
How do I use my OTC benefit?
ONLINE
• Create an account using an email address you don’t share with a spouse or caregiver
• Online orders must be submitted by 11:59pm Eastern time to be processed that day
• Order includes free delivery
• Allow 5 to 7 days for delivery (delivery to Hawaii may take up to 21 days).
• You’ll be emailed tracking info once your order ships
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PHONE
1-888-628-2770 (TTY 711)
9am to 8pm local time, Monday to Friday(in Hawaii: 7am to 5pm)
• The first and last week of the month are the most popular for orders
• Consider placing your phone order mid-month to avoid long wait times
• Order includes free delivery — if you want tracking info, ask the agent when you place your order
• Allow 5 to 7 days for delivery (delivery to Hawaii may take up to 21 days)
IN STORE
Not available in Hawaii
• Not all CVS stores participate in the OTC benefit. Find the store closest to you at www.cvs.com/otchs/devoted/storelocator
• Tell the cashier you have OTC Health Solutions and show them your Devoted Health member ID
• Though in-store retail prices may vary, you’ll only pay the price listed in this catalog.
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Shop our OTC items
Your benefit only works for the exact items listed here. No substitutions allowed. This catalog is a complete list of what’s covered. A few helpful things to know
• Check your plan documents to see how much you get each quarter(every 3 months).
Visit devoted.com/otc to get started.
• Catalog prices cannot be combined with promotional offers or ExtraBucks© Rewards.
• You can only purchase 9 of any single item each quarter.
• Some products have special limits. They’re marked with a or .
• You can only order OTC items for your personal use — not to sell or give to others.
• You cannot order more than your quarterly benefit amount.
• No returns or exchanges allowed.
• If you receive a damaged item, call OTC Health Solutions within 30 days to get a replacement item.
